Tourist Street Ie Owner Shahzah A Suddiqui Rip Off, Beware, Unprofessional Employees and will not refund! Orlando Florida
Tourist Street - Claimed they were a company called silverlake resorts in kissimmee florida when they are NOT! They contacted me on oct 19th and they asked me if I would like to take a vactaion at silverlake and only pay $89.00 for a 2 bedroom villa. They also said if I take a tour that I will get 2 Disnet tickets for "the tour". The person that called me asked me to go to the link they sent me and fill out my info and I did. Then I drove to florida and checked in to Silverlake.
Upon checkin I was told it was a 1 Bedroom and not 2. I was very upset. I traveld with my disabled mother and my son and husband. I asked Silevrlake why I was not given a 2 bedroom and they told me the person that booked me was not them it was a marketing company by the name of Tourist Street . They provided me with the number to call them and they were closed . I then spoke with the manager at silverlake and she was GREAT!!! she gave me a free two nite stay on behalf of her company because Tourist Street did NOT give me what they promised. I called Tourist street to refund me because it is Not silverlakes fault it was Tourist Streets fault. Why should silverlake have to pay for what Tourist Street's done?.
I called and a women named Maranda was very very rude she said if I refund you then you can go to all the chat rooms and say hey you can rip off tourist street which infact she is a nutcase. Obviously we now know whom is ghetto enough to think that. So in a nut shell. I warned you , use them and you will be screwed. I am waiting on my refund but the aka so called professional manager will not do it. Well hunnie rip off report will not be erased . So thankyou for making your business look bad.
Gabriela
LOGANVILLE, Georgia
U.S.A.
2 Updates & Rebuttals
Gabriela
LOGANVILLE,Georgia,
U.S.A.
Unreasonable Demands ?
#3Author of original report
Thu, November 01, 2007
You think refunding me my $89.00 is unreasonable ???? I guess your company just might really need the money!!1
Please make sure to check the mail , I already informed my "Lawyer". I gave you enough time to call , email or write me a response for a refund so goodluck on your bad "REP".
Customer Care
Orlando,Florida,
U.S.A.
Customer Called To Make Reservation, Did Not Check Confirmation, Made Unreasonable Demands
#3UPDATE Employee
Tue, October 30, 2007
Thank you for providing this forum for us to explain our customer service policies. We are always sorry to hear about a customer who has not enjoyed their vacation. Tourist Street strives to provide excellent customer service at all times. We would like to provide the details -missing- from the above account.
First, we are NOT an outbound call center. The customer above, Gabriela, contacted our company on October 19th to make a last-minute reservation, after seeing our vacation packages online. She told us which offer she wanted, the $89 2-night stay with tickets included. We explained the terms and offer, and she signed up and paid.
We do not, and have never had, any offers for a 2 BR Condo with tickets for $89. The offer she claims to have been promised, for 2 nights in a 2 BR Condo with tickets, would have cost her $109 on our website. She did not request the $109 offer and did not pay $109.
The customer also claimed that she was told that she would be receiving a 2 BR Condo instead of a 1 BR Condo. Like all of our valued customers, she received a confirmation email within hours of purchase. The confirmation email clearly detailed the reservation she had purchased for a 1 BR Condo with tickets. When she first contacted us, we made certain to check our outbound emails to verify that she received the correct confirmation.
It is not our responsibility to force customers to open their email. However, we do inform all customers that the reservation details are being emailed to them, and to review them carefully to ensure it is correct. She did not contact us with any concerns about her lodging after the email was sent. Instead, she accepted the lodging she had purchased a One Bedroom Condo and the offered tickets. This is not a surprise, as she got what she had paid for.
As the customer stated, she received TWO FREE NIGHTS from the resort as compensation for a complaint she made. What the customer has failed to disclose is that the compensatory nights were for a SEPARATE complaint. We respect her privacy, and will not reveal details that were given to us by the resort. It is important to note, that the Resort informed us that the compensation she received had -nothing- to do with any action by our company, Tourist Street.
After she had checked out, Gabriela contacted our company and demanded a full refund. When it became clear that we were not going to refund her entire payment, without evidence of error, she threatened to file a report on this very site. We were understandably concerned, and re-emailed all of her confirmations and receipts, including a copy of the confirmation stating ONE BEDROOM that had been sent to her on October 19th. After we provided proof that she had been duly notified of her 1 BR Condo, she let us know that she would be writing about our company online, and a placed a brief phone call stating that she wished to continue to escalate the matter.
Like all respected travel providers, we work hard to ensure the information we provide our customers is accurate and complete. Occasionally, mistakes do happen, and as a company it is our policy to investigate and rectify these matters. In this case, the customer requested the wrong vacation package, and failed to check her email for the confirmation letter. We are sorry that she was disappointed in her accommodations, but we cannot issue a refund without sufficient cause.