Town And Country Power Mower stole my atv and replaced with old rusty atv Martinsville New Jersey
In sept/08 I brought my BAJA 150 atv to this location for warranty repairs. after three months Dec. 15 they called me to pick it up.
When I got there I noticed it was a difirent color than the one I had left but I was told I must be mistaken because they say that is the one I left ( I may not know how to fix an atv but I am sure I know what color It is ). This one was all rusty and old looking ( The one I brought for repairs was only 8 months old and had no rust when droped off ). Besides this one ran worse than the one I had left for repairs and I was unable to take it because it wouldn't start .
Now three days later they want me to come and pick it up again - lets see if it works this time. and they still insist the orange atv is mine not the black one I droped off. It's not even like the colors are close.
Besides this I was given a bill with a list of parts that were replaced on this vehicle but when I called BAJA motorsports who is the only one that sells theese parts in the United States I was told that this dealer has ordered no parts from them for nearly a year and when I checked with PepGuard who warrantied the service I was told by them that no claim had been put in for my Atv.
I don't want to start a fight but I think this is going to end up in small claims court.
Chuck
STATEN ISLAND, New York
U.S.A.
2 Updates & Rebuttals
Town & Country Power Mower, Inc.
Bound Brook,New Jersey,
United States of America
full of mistruths
#3REBUTTAL Owner of company
Tue, May 01, 2012
In response to this customer's claim, we are an authorized Baja service center but do not sell Baja Motorsports products. For this reason, we do not have spare Bajas to trade for his unit. His unit was never made in black therefore an impossible to "switch out" We are also not in the practice of putting parts on an invoice that we did not use and can show the customer the invoice directly from Baja Motorsports for the parts ordered specifically for his machine.
In regards to to the time it took, we are at the mercy of Baja Motorsports who supplies the parts. In this, and many other instances with the company, the parts are shipped from overseas and frequently take a great deal of time.
There is not much more to say except he was greatly mistaken and definitely received his unit back in good working order.
Flynrider
Phoeix,Arizona,
U.S.A.
This should be an easy fix.
#3Consumer Comment
Thu, January 01, 2009
As the owner of the (original) black ATV, you should have some sort of documentation that includes the serial number. This should easily prove that the ATV they're trying to pawn off on you is not the one you dropped off.
Why you are even considering going back and picking up the orange ATV is beyond me. If it's not yours, don't pick it up. By accepting the vehicle, it would not make your small claims case look very good.