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Toyglobe - toyglobe.com Charged for item not received, Internet
Hi to those who may have also been ripped off. I reside in Australia and on searching the internet came across an Ace Frehley figure which is the only one my 12 year old daughter needs for her entire Kiss collection. So happy that we found it as it is a rare find. So of course it was ordered through the internet from Toyglobe.com on 28 December 2009 (using her Christmas money). My card was debited with 110 Australian dollars but to date (25 January 2010) it has not been received.
I never received a tracking number so impossible to track. When I enter my email address into the Toyglobe.com website it comes up address unkown and they cannot reply as they have no record of my email address. Also, living in Australia, we can't afford to contact them via telephone which may I add is not listed on their website.
My daughter would appreciate a full refund of her money but this will have to be via cheque posted to us asap. Can't refund my card as that had to be stopped as there was some overseas companies trying to access large sums of money from it. Unsure if this had anything to do with Toyglobe.com but happened to occur after I placed this order!!!
Willing to do what I can to get her money back. Please assist.
2 Updates & Rebuttals
alsorippedbytoyglobe
Huntsville,Arkansas,
United States of America
Toy Globe should be shut down by the BBB!!!
#3Consumer Comment
Sun, February 28, 2010
I also place an order around February 3, 2010 for my husband's birthday. My card was immediately billed for the entire order ($236) and I received the standard e-mail stating that my order would ship within 10 days. After the 10 days came and went, (I made sure I only counted business days) I e-mailed Toy Globe requesting shipping information. This e-mail was sent on the 11th of Feb. I got their auto response that they would review the e-mail and reply within 1-2 business days. I received the following reply on Feb. 16th (the day before my husband's b-day):
Hello. Sorry for the delay. One of your items was back ordered. Your order will be shipping out this week. You will receive it within 5 days. You will receive an email with all the tracking info. Thanks for your patience. John
For any further inquries please refill the form to ask another question. We will get back to you as soon as possible.
-ToyGlobe.com Staff
Sindri
Akureyri,Nationwide,
Iceland
another consumer of toyglobe
#3Consumer Suggestion
Fri, February 12, 2010
Hi there,