TOYOTA AND ITS DEALERS Toyota Dealers Financially Injuring Their Sales people Torrance California
To all Toyota Salespeople in the USA: You are being Financially Injured and you don't even know it. It happened to me and I caught them. Here is what happened and it is happening to you and has happened if you ever sold a Used Car from your Dealership. A Used Volvo that had an ACV of $10,000 came in on trade. A previous customer who had not purchased a week prior said to call her if a nice Used Car came in that was "sporty". The 2000 Volvo was a nice match so I called her and made an appointment with her to come down a few days later. Before she came in, I did my research on the car. I always make friends with at least two Mechanics who would let me know what was REALLY DONE ON THE USED CARS. The Mechanic told me that he was the one that worked on this 2000 Volvo.
He said that the only thing that was done on that car was, "I turned the Rotors." Nothing else. Not even an oil change because they did not stock filters for Volvos. I asked him how much were rotors, and he said that he simply turned the old ones and it only took 30 minutes. So, I figured $100 of labor on the Volvo since no oil & lube was performed. So, the true cost of the car is $10,100.
The customer comes in after I wash the car and vacuum it myself and put tire dressing on it. She loves it! Says," how much?" I tell her it's $13,995 plus taxes and D&H. I get her the lowest Credit Union Rates she can qualify for and show her the TRUE payment. She signs! $13,995 ++
So, after PACK and the $100 of labor to "Turn the Rotors" I have a $3,100-$3,200 PAYABLE GROSS. Two weeks later I get my commission voucher. Guess what? It says $1,700 payable. I go to the GSM and say that there is a mistake. He looks it up in the computer and says it went through the shop and there were "Shop Charges". I said, "What did they do?" He couldn't answer. So I told him exactly WHAT WAS DONE by my friend who was the Mechanic in the Toyota Shop. Guess what? The deal was adjusted to a $3,100 PAYABLE right there at the Tower with a witness who was my friend and co-worker at the Toyota Dealership.
So, as a Toyota Rep you must take action against this happening to you. Make a few friends who are Mechanics and Service Writers also. They can help you to determine the REAL cost of the Used Cars so you don't get RIPPED OFF!!!! My guess is that a good Salesperson at a TOYOTA Dealership is being Defrauded out of $7,000- $ 12,000 per year. It's your money, don't let them RIP YOU OFF!
Karl
Boulder, Colorado
U.S.A.
4 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
U.S.A.
UPDATED INFO
#5Author of original report
Mon, July 16, 2007
I forgot to mention how to figure out if your Dealership is cheating you and tricking you out of commissions. If your Dealership cheats and tricks its customers, you can be 100% certain that they are cheating and tricking you too! Also, just GOOGLE "Payment Calculator" and you can Pencil all your own Deals like I used to. Get every customer signed up at a Credit Union so they can get the Lowest Interest Rate. When you do all of this for your Customer your Grosses will go way up because the Customer will see that you really do CARE! If your Dealership is TRICKING and CHEATING its Customers, write a letter to the CEO of TOYOTA at: TOYOTA CORPORATION 19001 South Western Ave., Dept. WC11 Torrance, Ca 90501 Attention: Jim Press. Also send info to all News Agencies in your City and alert them of the problems at your Dealership. DO NOT GO TO THE MANAGERS OR OWNERS. They WILL fire you!! EXPOSURE is their worst nightmare!
Go to 9news.com and type in the name ORNELAS and read the story that made the front page of the Denver Post on 5-19-2005. Also watch the VIDEO that was exposed on 9NEWS on 5-18-2005. It only takes ONE bad Manager to ruin an entire Dealership. If there are bad Managers, you can be certain that there are bad Owners too! "Write a letter. You'll feel better."
Karl
Highlands Ranch,Colorado,
U.S.A.
UPDATED INFO
#5Author of original report
Mon, July 16, 2007
I forgot to mention how to figure out if your Dealership is cheating you and tricking you out of commissions. If your Dealership cheats and tricks its customers, you can be 100% certain that they are cheating and tricking you too! Also, just GOOGLE "Payment Calculator" and you can Pencil all your own Deals like I used to. Get every customer signed up at a Credit Union so they can get the Lowest Interest Rate. When you do all of this for your Customer your Grosses will go way up because the Customer will see that you really do CARE! If your Dealership is TRICKING and CHEATING its Customers, write a letter to the CEO of TOYOTA at: TOYOTA CORPORATION 19001 South Western Ave., Dept. WC11 Torrance, Ca 90501 Attention: Jim Press. Also send info to all News Agencies in your City and alert them of the problems at your Dealership. DO NOT GO TO THE MANAGERS OR OWNERS. They WILL fire you!! EXPOSURE is their worst nightmare!
Go to 9news.com and type in the name ORNELAS and read the story that made the front page of the Denver Post on 5-19-2005. Also watch the VIDEO that was exposed on 9NEWS on 5-18-2005. It only takes ONE bad Manager to ruin an entire Dealership. If there are bad Managers, you can be certain that there are bad Owners too! "Write a letter. You'll feel better."
Karl
Highlands Ranch,Colorado,
U.S.A.
UPDATED INFO
#5Author of original report
Mon, July 16, 2007
I forgot to mention how to figure out if your Dealership is cheating you and tricking you out of commissions. If your Dealership cheats and tricks its customers, you can be 100% certain that they are cheating and tricking you too! Also, just GOOGLE "Payment Calculator" and you can Pencil all your own Deals like I used to. Get every customer signed up at a Credit Union so they can get the Lowest Interest Rate. When you do all of this for your Customer your Grosses will go way up because the Customer will see that you really do CARE! If your Dealership is TRICKING and CHEATING its Customers, write a letter to the CEO of TOYOTA at: TOYOTA CORPORATION 19001 South Western Ave., Dept. WC11 Torrance, Ca 90501 Attention: Jim Press. Also send info to all News Agencies in your City and alert them of the problems at your Dealership. DO NOT GO TO THE MANAGERS OR OWNERS. They WILL fire you!! EXPOSURE is their worst nightmare!
Go to 9news.com and type in the name ORNELAS and read the story that made the front page of the Denver Post on 5-19-2005. Also watch the VIDEO that was exposed on 9NEWS on 5-18-2005. It only takes ONE bad Manager to ruin an entire Dealership. If there are bad Managers, you can be certain that there are bad Owners too! "Write a letter. You'll feel better."
Karl
Highlands Ranch,Colorado,
U.S.A.
UPDATED INFO
#5Author of original report
Mon, July 16, 2007
I forgot to mention how to figure out if your Dealership is cheating you and tricking you out of commissions. If your Dealership cheats and tricks its customers, you can be 100% certain that they are cheating and tricking you too! Also, just GOOGLE "Payment Calculator" and you can Pencil all your own Deals like I used to. Get every customer signed up at a Credit Union so they can get the Lowest Interest Rate. When you do all of this for your Customer your Grosses will go way up because the Customer will see that you really do CARE! If your Dealership is TRICKING and CHEATING its Customers, write a letter to the CEO of TOYOTA at: TOYOTA CORPORATION 19001 South Western Ave., Dept. WC11 Torrance, Ca 90501 Attention: Jim Press. Also send info to all News Agencies in your City and alert them of the problems at your Dealership. DO NOT GO TO THE MANAGERS OR OWNERS. They WILL fire you!! EXPOSURE is their worst nightmare!
Go to 9news.com and type in the name ORNELAS and read the story that made the front page of the Denver Post on 5-19-2005. Also watch the VIDEO that was exposed on 9NEWS on 5-18-2005. It only takes ONE bad Manager to ruin an entire Dealership. If there are bad Managers, you can be certain that there are bad Owners too! "Write a letter. You'll feel better."