Toyota Financial Services Tried to aggressively extort extra payment even though the account was up to date. also tried to open an electronic withdrawal account without authorization CEDAR RAPIDS Iowa
In 2006 I leased a car from Toyota. My payment was $315 a month. Toyota financial services mixed up my account with someone else's account and neglected to send me an invoice for November and December of 2007. In Janruary I received a phone call from TFS that I owed them $930. After checking their records, it was determined that I owed them for Nov. and Dec. and they admitted to making a mistake. I sent two checks promptly in Jan. for a total of $630. I rec. a statement for Feb. saying I owed $1590.75 (this statement is on file). This was followed by a phone call a few days later and I was told that I actually owed $945. Meantime I was also informed by a the TFS rep that an electronic withdrawal account towards my checking account was opened. This was done without my authorization. I immediately cancelled. I rec. a cancellation confirmation letter a few days later. I rec. another phone call a few days later and the TFS rep wanted to know when I was going to send the payment of $661.50 that I owed them. I tried to explain that I did not owe TFS anything and my account was up to date. The rep. demanded copies of my Bank statement to prove that payment was made. I was by this time ready to burst a blood vessel. These people were relentless with the constant phone calls. I was even threatened that my car will be repossed. I finally called Toyota Customer Service and was also told that I owed $631.50. According to my Bank statements, all payments were rec. and cashed by TFS. The Customer Rep. informed me that my account will be reviewed and she will call me back. This was on March 15, 2008. I am still waiting for the verdict.
ROHAN
SOUTH OZONE PARK, New York
U.S.A.
3 Updates & Rebuttals
Frustrated In Ftw
Cleburne,Texas,
U.S.A.
Your Not Alone...
#4Consumer Comment
Thu, February 05, 2009
My husband and I bought our 2007 Toyota Yaris, and were both very excited. We assumed that such a quality vehicle would also include excellent customer service. This has NOT proven to be the case
Our September 07 payment is STILL showing as not paid even though it clearly shows processed (in our online account @ toyotafinancial AND bank statement) on Sept 23, 2007. Have called in excess of 20 times, and spoke to almost as many customer service reps, supervisors, and also the complaint department twice. Each time I have had to go through the whole story once more, only to be told something different. There have been at least 5 emails (there is NO direct line to processing) only to be told that we somehow still owe this payment.
We did get behind in December and made a double payment this month (jan 09). In the meantime we were sent a letter of Intention to Accelerate the loan by the 28th of this month (jan 09) if the amount of 2 payments were not received by or on that date. This amount CLEARED our bank on the 27th, yet we still received a Notice Of Acceleration (AKA CURE LETTER) and threat to repossess the vehicle Dated the 28th. We are current in our payments to this company, and it is still showing that we owe the January payment (which is the SEPT payment that is STILL not resolved.)
I am frustrated that, even though several CS Reps and Supervisors have acknowledged that there was a mistake in the processing of this payment, that currently (STILL) it remains in error. I am beginning to question if in fact that this is being overlooked intentionally. I am very interested to hear if there are other people that have had this similiar experience with TMCC?
Karl
Highlands Ranch,Colorado,
U.S.A.
GOOGLE THIS...
#4Consumer Comment
Fri, March 28, 2008
RIP OFF REPORT TOYOTA SLUDGE POEM TOYOTA TORRANCE CALIFORNIA to pull up Sludge Poem! Toyota's stock WILL go BELOW $85 per share in 2008!!!!!
Karl
Highlands Ranch,Colorado,
U.S.A.
TOYOTA & TOYOTA'S PRESIDENT HAVE A BIG SLUDGE PROBLEM!!
#4Consumer Comment
Wed, March 19, 2008
Google this: SLUDGE POEM and read it!!
Google this: SLUDGE POEM 2 and read it!
THE PEOPLE REST THEIR CASE!!!!