Complaint Review: Toyota Financial Services

I used Toyota Financial Services to purchase a new 2017 Toyota RAV4 AWD Limited trim hybrid crossover. I arranged 60-month financing at 1.9% with automatic payments to be withdrawn from my checking account.

After my October 1st payment was withdrawn I only owed one (1) more payment from having the loan completely paid off! I used their mobile app to make that last payment on October 20, 2021. The app showed ZERO ($) balance remaining.

I checked my checking account balance over the next few days to see that payment hadn't been deducted from my account. On November 1st, Toyota took the regularly due payment, which was my last. On November 2nd, Toyota took an additional payment!!!! They were ONLY DUE ONE PAYMENT, they instead withdrew TWO payments on the 1st and 2nd of November 2021.

Since I have other debts I pay automatically from my account I checked in on the 3rd of November to see my account is in OVERDRAFT with overdraft fee penalty payments due BECAUSE TOYOTA FINANCIAL took TWO payments when they were ONLY DUE ONE!!!

I called them at the number provided (800) 874-8822. It was 25 minutes and a call back before I got to talk to an actual person. That representative took some time to understand what I just explained here. Then when I asked that my payment that was WITHDRAWN ELECTRONICALLY be refunded I was informed that they could NOT refund my money the same way they mistakenly took it!!!

I was informed that I would have to wait until a PAPER CHECK could be cut and sent to me by postal mail! I've already had one very unpleasant experienced dealing with the Toyota dealership where I purchased the car form. It seems they retained the same name with a different management team that's on the shady side. Now after making 5 YEARS of on time, every time payments to Toyota they pull this!

I've been buying cars for decades. This is my first Toyota and first time dealing with Toyota Financial Services. At this point, I very seriously doubt I will ever purchase another product from a company that treats me so poorly!