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Toyota North America, Jason Chambers, Toyota Motor CorporationToyota Motor Sales Toyota's navigation system is "within specifications" when showing addresses 3 miles from their actual location Torrance California
Hell freezes, before Toyota admits that there is something wrong with their products:
I bought a brandnew 2014 Toyota Corolla S Plus and ordered it with navigation, a $ 1,500 feature. I own a real estate business and need the navigation system on a daily basis. I was just tired of sticking my Garmin GPS (bought at Walmart for $ 80,-) onto the windshield. Soon I found out that the software (or hardware ??) has several problems. On my first trip from Los Angeles to Phoenix I tried to find out if I would still make it to the next gas station when travelling on Interstate 10 somewhere in the Quartzsite area. Toyota's system told me "No results found" when entering "show all gas stations".
Usually the system tells me to make a turn when I am already passed the intersection and then it tells me "make a legal U-turn"... Great !
When I entered an addess in Gilbert, AZ, which shows up correctly in my 4 year old Garmin (how I found out later) the Toyota system took me to a point about 3 miles (!) from its actual location. I had to call someone to look up the address on Google maps on the computer. After that I decided not to use it anymore for navigation purposes. Now I am sticking my $ 80,- Garmin back onto the windshield, after having spent $ 1,500 for a useless accessory.
The car dealership (Earnhardt Toyota) escalated the issue to the "field rep", Jason Chambers who wrote into his report "Customer complained about POI icons not showing up" (total nonsense!) - Navigation system is within specifications. That means, that Toyota's nav systems are as accurate as 3 miles... how precise ! No comment in regards to the gas stations not showing up on Interstate 10 and the turn commands comming too late.
I tried to get a second opinion at a different car dealership and was told "Once the field rep gets involved, the corporate policy forbids us from addressing the issue." That means, the Toyota field representative has the authority of a japanese emperor, he can write any nonsense into his report and this will also be the basis for Toyotas arbitration hearing. And of course, everything is "within specifications." ......
1 Updates & Rebuttals
Steve
Mesa,Arizona,
Update: 2014 Toyota GPS tried to take me through a street closed for the public
#2Author of original report
Mon, May 19, 2014
I just tried the Toyota GPS again the other day when I had forgotten to take my Garmin: I ended up in a private street and after driving for about 2 or 3 miles on an unpaved road I found myself at a closed gate. I drove back and somewhere at this unpaved road I asked a neighbor when this road was closed. The answer was "as long as this community exists, the gate was installed about 8 years ago."
A few days ago I received a nasty phone call from a rude Toyota representative in Torrance, Ca. as a response to my letter. He was not interested at all in my GPS experiences and told me to take Toyota to court if I was not happy with the outcome of the arbitration done by "NCDS". How "neutral" is a company paid by one of the parties ? I guess as neutral as the attorney paid by the client... NCDS did not address any of the issues and simply followed Jason Chambers' theory that nothing is wrong because all of the 2014 Toyota's have the same issues. He also told them that the GPS (which I need for my business) is considered a "convenience" (.... so it does not have to work ?")