Complaint Review: Toyota Of Augusta

In the past, I've taken my toyotas here for routine service and maintenance. This rip-off report is not about the quality of the work of the people who get their hands dirty (the mechanics) but of the level of service I've received from the service department itself.

I recently had some minor work done with a special order part, which I believe was installed correctly. About 3 weeks and 1,000 miles later the problem they had corrected was back again.

I consider myself to be a fairly patient person, maybe it was a defective part, maybe the mechanic didn't do things quite up to par, maybe it was just one of those things that go wrong from time to time. No big deal.

So, I call up the service department to ask them if I can set up a time for them to check it out again...its only a 20 dollar part although the labor charge is 60 dollars. I thought to myself maybe at least they will knock off the cost of the part or maybe even the labor, since it wasn't fixed right the first time.

Their policy on my last service statement says they'll not be liable if the parts defective, but there will be no charge if the work wasn't done correctly, provided its within the 6 month, 6,000 mile limits. Either way I really just wanted my toyota fixed right and didn't really care if it did run me another 80 dollars.

So, getting back to me calling the service department...I explained my problem...my call was promptly directed to the service department...from there I was told that the person I needed to speak with was in a meeting and that I would be called back. (I assumed that the call back would be later the same day, seeing that I called around 2PM.) Well, I never was called back and that was the straw that broke the camel's back.

It seems like I always have to "pull teeth" with this service department. I've had several minor problems in the past that I just overlooked and went on my way, never bringing any problem to their attention, but I feel like I am a 2nd rate customer when I do business with them. A quick little phone call to me would have kept my business, but now I'll be using a different dealership for my service needs.

Scott
Washington, Georgia
U.S.A.