Toyota Of El Cajon Breach of Contract/Fraud: contracted out repairs on my car and refused to follow through when my car was damaged. San Diego California
toyota of El Cajon was under contract to fix my car and instead of fixing it; went behind my back and had it fixed at CoOp Transmission who exclusively contracts with the dealership. At CoOp my car sustained damage which Toyota refused to pay to fix
Helene
san diego, California
U.S.A.
2 Updates & Rebuttals
Michelle
El Cajon,California,
U.S.A.
Customer Relations Manager at Toyota of El Cajon
#3UPDATE Employee
Thu, June 22, 2006
My name is Michelle Candelaria and I am the Customer Relations Manager at Toyota of El Cajon. This company is a Family Owned Business and takes pride in Customer Service. We are also the only Dealer in San Diego that has received the BBB Torch Award for Business Ethics. I unfortunantly am not aware of this concern and would love the opportunity to resolve. We do care about our customers and stand by all work performed and apologize if this has slipped through. Please contact me at (619) 440-0225 x136.
Sincerely,
Michelle Candelaria
Craig
Victorville,California,
U.S.A.
Toyota of El Cajon
#3Consumer Suggestion
Mon, September 05, 2005
Toyota of El Cajon is responsible for any damage to your vehicle while it is under their care. It does not matter if it was done by them, or someone they contracted it out to. I am a mechanic. I have not worked for dealers, but I have worked for independent shops and the law is the same.You might have to take them to court on this. I used to live in Santee, and I have heard bad things about Toyota of El Cajon.Good luck