Complaint Review: Toyota Of El Cajon

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The owners (Gary and Greg Kaminsky) of Toyota of El Cajon shouldn't be demonized.  I honestly believe that their intentions for their employees are genuine and not ill-natured whatsoever.  They have every right to take weekends off...they OWN the business. When you own a business...you can have the leisure to take time off on the weekends; or any other day that suits you.  Furthermore, most of the employees there are hard working, good people.  My intention is to vindicate the owners of this facility. Unfortunately, I cannot do so in the case of the general sales manager.  I believe that the high turnover in the sales department is largely due to their dissatisfaction with the general sales manager.  Anyway, I will not deprecate the GSM any further in this report...don't want to sound like the last person.  However, I want to personally send a message to Gary and Greg Kaminsky (also to Michelle, or Dawn, or Human Resources): I urge you to talk to the sales managers, the salespersons and ask them what they think of their manager...you'll be surprised (or perhaps not) as to what their responses will be.  I know that it's easy to become desensitized to turnover in the automotive industry; hell, salespeople have become expendable.  It shouldn't be that way...but it is. What I'm suggesting is to take a closer look at how the department is being managed and maybe you won't get anymore "ripoff reports" like that last one.  Oh, and I agree with the "GREEN" comment made by the disgruntled employee.  Balloons?  Stop it with the balloons already (just because they're green in color doesn't mean it's good for the environment).  The last time I checked, latex balloons aren't recyclable.  Try the reusable, inflatable gorilla.

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Dear Ex-Employee,

I am very sorry that you suffered a loss of income. Over the past couple of years and as a consequence of the economy we have all suffered reduction of our income. None of us have ever experienced anything quite like this before. When times are tough it is very easy to give in to the anger and frustration we feel and try to find someone to blame. I wish better times for us all in the future.

Dawn

on the web.

Looks like this website wasn't enough for you that you had to start a Facebook page. So obvious now that you are an employee or an ex employee with the rendering picture and the friend requests only to employees and/or former employees. Have you considered the fact that your doings may harm the livelihood of good people working at our dealership that have nothing to do with your tirade? Again...if you truly believe in your grievances come forward and speak up. Or get off your soapbox supported by lies. Unless you know that it is completely untrue, I don't see why you haven't.  Here...I'll show you how to man up.  Or in my case...woman up!  Sincerely, Michelle 

WOW! I came across this posting while looking for something else online and kept on reading in disbelief. I have been a customer of Toyota of El Cajon for many years, bought several cars from them and had them serviced there, and I have always received a wonderful service. The employees I worked with were always very personable and helpful and went out of their ways to help me with whatever I needed. It makes sense. How else would they get all the customer service rewards they got?

The person who wrote this definitely has another agenda on his mind; he tries to make points that don't make much sense and only make him sound very bitter, jealous, uneducated and confused. A smart, reasonable person cannot believe the stereotypical accusations presented by this author. He complains just about everything just for the sake of finding something wrong.

He claims he is speaking up on behalf of the sales people working at Toyota of El Cajon but at the same time, he is criticizing them. Besides other things, he criticizes them for the lack of English proficiency when he himself doesn't even know that English should be spelled with a capital "E" (not to mention stylistic, grammatical and other spelling errors)! I wonder how many languages he himself can speak and how well...

I have participated in several of the raffles he mentioned, and I think the prizes they offer are pretty good - what is wrong with Chargers tickets, I-pads, BBQ sets or lunch bags? There are always many winners. And the fact that he never won the big money? Well, it is like complaining that he has been playing the lottery and never won the Jackpot. Also, I would think that the fact that they have a professional outside company conduct those events is a plus rather than a minus.

And going green? Does he even realize what goes into building an eco friendly building on this scale? Did he ever try to put at least solar panels on his house? I doubt it. I doubt he even recycles his own trash. He can just criticize a couple of balloons that probably accidentally flew away.

I could keep going and comment on almost everything in this posting but I realize that it is not even worth my time. What this person wrote goes against any experience I have ever had at Toyota of El Cajon and I know that neither I nor my family and friends will stop going to Toyota of El Cajon based on a bitter anonymous posting.

I have worked for this company for many years. I am not only insulted by this posting but am actually embarrassed for the individual that wrote this. This is a great company, ran by wonderful, honest and caring people! I have never seen anything of this nature done. I feel after reading this posting it was written by either an ex-employee or an employee that has no idea of what they are talking about. Get the facts and don't asume! How dare you. You should be ashamed of yourself. If you had or have any concerns...you should be man enough to discuss your concerns and not hide behind a fraudulent posting. No company is perfect but I do know that the owners of this company would welcome your concerns and would work with you or towards some type of resolution. I am remaining anonymous...FOR NOW!

These statements appear more to be from a disgruntled employee than from a customer and it is sad that someone would use the back door to try and make some sort of complaint rather than just walk into the owner's offices and speak to them directly about what any real issue might be. I would hope that you decide to have enough decency and respect to do exactly that. I have worked for many owner's in this industry for many years and I can attest to the fact that these owner's do their very best to make sure that they and their employees comply with all the regulations of the industry and the laws that govern businesses. They contract with companies to train the employees as well as contracting with companies to audit and verify compliance. If there is ever an issue with an employee who has violated the company policies or acted in an unethical manner they are swift to respond and react consulting legal staff if necessary to take whatever steps are necessary to correct and address the issue(s).

Statements like the ones made here don't just hurt the owner's they hurt all the employees. We take great pride in how we conduct business with our customers and each other.