Complaint Review: Toyota of midland

 When we decided to look for a vehicle I didn't take it lightly and did as much research on dealerships as possible. When I chose to go to Toyota of midland one of the reasons I did so was because of their website and the claim that they do detailed inspections and their cars will run reliably for years. We had an amazing salesman, Jacob Cannon, but after a week of having the vehicle we are already having issues. Now I realize I made the mistake of trusting a dealership that I thought would be reliable and trustworthy. We purchased the vehicle as is because unfortunately with two kids and the current state of the economy and the cost of living, anything that was certified pre-owned or had a warranty was far out of our budget's reach. However, I felt like this company was reliable. I thought that they would be a company where customer satisfaction was important. Unfortunately for us, that is not the case. I spoke to a manager, Arnie, and said I understood the vehicle was purchased as is, but you say on your website you do a detailed inspection and the cars are reliable, however that seems to be false. If they had done the detailed inspection these two issues would have been found. The manager's reply to any concern or source of frustration was that the vehicle was sold as is and was old. I didn't realize at the time that a vehicle that is less than ten years old was a complete dud. In fact the manager went as far to say that the reason it was sold as is was because they expect this sort of thing to happen. That is shocking to me. I feel completely cheated and ignored because we were unable to purchase a brand new vehicle. I'm not sure what type of salary these people make, but for most of us, due to the oilfield and the economy, it is a struggle. I'm disgusted and disappointed at the complete lack of empathy and understanding we witnessed today.