Complaint Review: Toys R Us

When you buy ANY electronics TEST them! If it's a gift, boxes can be re-taped!

Talk to the store Director, be calm, polite and friendly. This will most likely get you a chance to exchange the item for a working unit. Most SD's are pretty flexible if you don't come across as a jerk.

Toys R Us does offer a Buyer Protection plan that covers your purchase for an extra year (After the return policy period) and will net you a credit voucher for the price you paid for the item. You really should pay attention to those poor associates when they pitch it to you.

If the SD is unavailable (which should not be the case most of the time) then ask to speak with an SRS. They typically have an updated email list of manufacturers and could possibly expediate the process of getting warranty exchanges done for you.

I certainly won't avoid shopping at Toys R Us simply because they followed their policy - in fact, I will continue to shop there since they follow their policy consistently out of fairness to all customers!

What bothers me the most here is that you would buy a TV and VCR for your little granddaughter's room in the first place! No young child needs such things in her room! Do you realize that things like that only contribute to childhood obesity and poor social skills? How about getting the child out of her room and spending time around people, maybe even participating in some form of physical activity?

Many times, if you are not able to return the item, they will let you exchange it for the same item if the one you have is defective. But after the return period is over, they are not obligated to give your money back. The return policies for Toys R Us and Babies R Us are printed on the back of the receipt.

Always check merchandise immediately upon purchase to verify it is in working condition, at any store.

And a comment to everyone in general: If you treat the employee with whom you are dealing with respect, you are more likely to get what you want -- within reason.

I think the whole problem here is that the OP wants to return the item. Were she to go to the store manager, explain that the item is damaged, and ask for a working unit, THEN something might happen. However, going in and asking for a refund... Not gonna happen.

IF all that fails, then she can send both the units to the manufacturer for repair.

I have a suggestion, but first.. Indeed, the return policy on most items is 90 days, but most of the time for electronics, it's 30 or less. The receipt tells you this.

Also, if you are spending a lot of money on electronics (DVD players are obviously not cheap), you should have purchased an extended warranty on those items. The Buyer Protection Plans are a good price and protects what you are buying for another year after the manufacturer's warranty is over (it also means your items will be repaired if anything happens to them). If you would have read the receipt and bought one of these warranties, you probably wouldn't be stuck with dead electronics like you are now.

The receipt will always tell you the return policy. 45 days is actually BEYOND normal, most only accept before 30 days for NORMAL goods and 15 days on electronics. 45 days is abnormally, a good return policy.

If you didn't look at your receipt, then its your fault.
If you didn't bother to look at the signs posted at the cashier's desk about their return policy, its your fault.

Read read read.
So why should a store accept a return/give you a refund/give you store credit because you didn't bother TO READ their return policy?

No, you just WANT them to treat you special, so that the others who do happen to follow policy get shafted?

No, you're no one special, just anotehr customer that WANTS something, because they think they are special.

Take it as a lessoned leared. TEST as soon as you have it.

The store is not obligated to deal with you after the refund period has expired. A 45 day refund limit is quite generous and what the previous poster said is correct.

Why don't you try contacting the manufacture and see if your items are still under warranty? Most products have a least a 90 day warranty. Make sure you still have proof of purchase and it it still under warranty. Check the warranty card that came with your product for more information. You might have some luck doing that.

Yes, I am one of those people who put false trust into a very well known corporation catering to kids. Granted the store does not know if I am telling the truth. There are those who try to pull the wool over their eyes. I have heard of all the situations from a family member who worked there for ten years. Again, we can go back to trust.

This is not my fault and my story is true.

Yes, I am one of those people who put false trust into a very well known corporation catering to kids. Granted the store does not know if I am telling the truth. There are those who try to pull the wool over their eyes. I have heard of all the situations from a family member who worked there for ten years. Again, we can go back to trust.

This is not my fault and my story is true.

Yes, I am one of those people who put false trust into a very well known corporation catering to kids. Granted the store does not know if I am telling the truth. There are those who try to pull the wool over their eyes. I have heard of all the situations from a family member who worked there for ten years. Again, we can go back to trust.

This is not my fault and my story is true.

Yes, I am one of those people who put false trust into a very well known corporation catering to kids. Granted the store does not know if I am telling the truth. There are those who try to pull the wool over their eyes. I have heard of all the situations from a family member who worked there for ten years. Again, we can go back to trust.

This is not my fault and my story is true.

You are another one of those people who feel that the rrules do not apply to them. Even though you weren't going to use the electronics it would have made common sense to take the items out and test them so that if a problem exsisted then you could get it taken care of in the period allowed.

How does the store know you are telling the truth and did not danmage the item yourself?

Admit the fact that this is your own fault if your story is true???