Complaint Review: Tozier-Parkway-Housh-Jones Insurance Agency

I Contacted Phyllis for Insurance. Requested, auto, Life, Commercial, Renters. I received and agreed to prices for auto, renters, and Life. I gave Phyllis Pmt over the phone for my ins. I started to get strange emails from her.

1 stating that she was adding someone else to my auto policy, and that she would talk to me later about it, she never did speak to me about it, and I forgot. I received email from Phyllis telling me that I am covered for Life ins. I received an email stating that I am covered for Renters ins.

Then I got email telling me that my renters was cancelled and she had to get me new coverage. Phyllis called me and stated that she had found new company and signed me up, she said my premium had gone up and I told her that was fine, gave her pmt over the phone.
 
I had several emails from Phyllis. I had a break in on 11/03/2010 and called Phyllis office and spoke to her, told her of the break in and she stated that she would call me back and tell me what to do. She never did. I called several times only to be hung up on, and left on hold and then hung up on.

I sent her an email, and she responded by email (6 days later), apologizing for everything, then she stated that I was not covered, and that she could issue a policy and back date it for 11/01/2010. So, I called a friend of mine in the ins. business and asked about her tactics and he stated that it was fraud. I proceeded to really look at our correspondence and was not happy.
 
I realized that Phyllis was a bit shady, and her behavior was bad. I then found that I had no car ins. I proceeded to call safeco to find out what was wrong,and explained to them what had been happening. They said they canceled my policy because Phyllis had not sent them my previous dec page. I forwarded them the email that I sent Phyllis, showing that I had sent her this information.
 
I then was transferred to the fraud dept, and they began investigating her. I found out that she had added one of her relatives to my auto policy, and that she had been doing some fraudulent things. The Safeco investigator was very helpful and pleasant. Phyllis did a lot of lying to her as well.  I am a single mother of 3 and all I wanted was some insurance.

I have sustained a loss of approximately $6500.  I am just trying to get my claim paid, and some discipline for an out of control agent, before she does this to someone else. What if I had an accident and someone was hurt, I would not have been insured, and I had paid for ins. I have tried to deal with her Corporate office, I even went down there to see them in person.

They promised that they were working on things and would get back to me. I received a big packet in the mail with applications in it. I wasn't going to blindly sign things after the fact. I have yet to hear from anyone trying to speak to me to resolve these issues. I need help, and I also need my money. I have a great daughter who is 9 yrs old, and her items were stolen in the break in, and I had to replace them.

This is not right, that people are out there doing these things, and their corporate office are aware, and try to cover it up, and make excuses. But, no restitution. Tozier-Housh-Parkway-Jones are fully aware of the situation, and are in receipt of the emails from her. But, they are trying to make me fight instead of doing what is right. They are just as bad as Phyllis Turner, maybe they are aware of her behavior and just dont have a problem with it. I am a victim, and they dont seem to care.

They responded to my complaint to the BBB, trying to defend their position. Despite the fact that I have the email from Phyllis stating that she was binding my Home insurance the next day.  She is just a crook and a liar, and her agency seems to just follow suit. What terrible people they are. I HOPE NOONE USES THIS AGENT OR AGENCY !!!    BE WARE!!!   THEY ARE CROOKS!!!!!!!!!!!!!