Complaint Review: TQL

Scammers TQL alsways tries to hurt the small trucker that can't fight them in court. Even thou you have $250K cargo coverage, TQL doesn't like to wait 30-60 days until claim is paid and what they do, they freeze the whole account and if you want continue to take new loads, you have to agree to take the claim amount from your account, sign special paper and then move the next load. In order to LOOK GOOD in their customers eyes, they designed extra layer "MINI INSURANCE" with your own money and they use it all the time for their own benefits. Their POLICY says "if CARRIER doesn't have enough DEBTS with TQL, they not allow to give you new load. We had 1 claim with TQL and they froze 34K and their claim representative was not responded and cooperated with me at all. Pretty much there nothing I could do about it, because every time when I called their claim department, they were transferring me to her and she never called me back. Our insurance adjuster did everything what he was supposed to do from his end and been waiting for only one page "invoice from customer". TQL's customer happened to be in Canada and by Carrier/Broker agreement says that Carrier CAN NOT call directly to their customers. After waited 45 days I decided to take care of this issue myself and just closed my eyes on that agreement. I contacted with Canadian Customer, found the right person and requested that paper that our Insurance adjuster was waiting for. After 3 days Canadian customer sent to me all I was waiting for and I forwarded to my adjuster and then we got check from our insurance to our name. Another issue was that insurance was gonna pay to TQL and it took me a week to resolve the issue with PAY TO because TQL already got paid $10,000 from our own account and insurance couldn't understand why that happened. Basically TQL does not protect carrier's interests at all and they really playing NOT by RULES. From our experience with TQL we found that they very often take salvaged/damaged product and put on a different truck and moving to a different location and then open claims saying that carrier had temperature issue. My suggestion to all CARRIERS is every time you use TQL reefer load, just have Blank Pulp Sheet and Pulp Thermometer and have your drivers check each pallet before they load on the truck, otherwise they will take advantage of you and your insurance company. BUT THE BEST WAY is to AVOID TQL AS MUCH AS POSSIBLE!!!