Tracfone American Movil, Safelink, Straight Talk, Net 10 They are flat out thieves and liars. Their "customer service agents" lie and you never get the same story twice Medley Florida
On Dec 30th I called about my defective phone and spoke with Josie and was told that I would have to send in my old one before they would send out the new. I was assured that the new would go out immmediatly(LIE). They received the defective one eith Thur evening or Fri morning (1/7 or 1/8) they told me they got it 1/7 but Fedex shows they signed 1/8.. SO I called in on Monday 1/11/2016 and spoke to Mike. He assured me it was sent out that morning and I should have it by Wed 1/13 and if not to call in Thurs 1/14.(LIE #2) So I called in Thursday and spoke with a woman named Michelle and she said she was the manager and assured me it would be expidited and said would call me with the tracking # on Friday 1/15 (LIE#3) I called in again 1/15 and a women who didn't give a name said that it was waiting for FedEx and I wouldn't be getting my phone back till maybe Thursday 1/21/16....REALLY....I did tell them that I would be filing complaints with the BBB, here and the State Attourney General..(all done today) So basically I'm stuck with nothing but lies and still no phone...so they basically STOLE my phone...
DONT DO BUSINESS WITH THESE LIARS AND THEIVES!!!
3 Updates & Rebuttals
TF01
Florida,USA
Tracfone American Movil, Safelink, Straight Talk, Net 10 They are flat out thieves and liars. Their "customer service agents" lie and you never get the same story twice
#4UPDATE Employee
Tue, January 26, 2016
Dear Dan,
Good day. I work with TracFone Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us review your account. For further assistance, please send us an email to TF.CorpResulutionTeam@tracfone.com or you can chat with us live @ http://bit.ly/18WfOoC. Thank you.
Julie
TracFone Wireless
Yeah I Know
#4Author of original report
Sat, January 16, 2016
I know sites like BBB can't really do anything. And if you look at Tracfone they have over 3000 complaints on there but yet they have an A rating??? I also filed a complaint with my State Attorney General under fraud/deceptive business pratices.
Update...I talked to another so called "manager" last night. And guess what I got? Another flat lie!!!! SHe said that it was shipped Friday and when I asked for a tracking # she refused and said that FedEx didn't give them one. And now when I went online to check the status using the case# they gave me, my account has mysteriously disapperared and all my minutes/texts msg/data with it.
Jim
Florida,USA
I'm Sure They're Shaking In Their Boots!
#4Consumer Comment
Sat, January 16, 2016
Lets start with this...TracPhone/Net 10 have the WORST customer service in the universe. No other company in ANY sector of retail even comes close. TracPhone/Net 10 leads the way in complete lack of customer service.
Secondly, looks like you've been deceived by the BBB or as is well known in business, the BBBBS. The BBBBS has ZERO POWER to do ANYTHING. The BBBBS is NOT part of any government body. The ONLY purpose of the BBBBS is to SELL their phoney ratings and phoney accreditations. ANY business can BUY an A+ phoney rating. Its exactly like the places which sell phoney diplomas. They call themselves a "bureau" for deception purposes.