Complaint Review: Tracfone

We have bought 5 tracfones over the years with no problems. So, when the boys asked for cell phones for their birthday we bought tracfone. We chose to buy 2 refurbished phones that were adverised on the website. The first was fine the other wouldn't work. ( We were also given the WRONG phone numbers for both, but that's a whole other story). So, we mailed the phone back. We were told at the time that we would recieve a new phone in 3 days and all minutes I bought would be on the phone.
We have called EVERY week for 2 months and gotten one excuse after the other. Today I called and.... My phone doesn't exsist in the system!!!! I am out the price of the phone and 100 minutes!

It gets better!! My husband's phone suddenly got roaming even a block from home. They switched the area without notice. They told him to mail his phone back and they'ld send a new phone that will work in the area. They sent him the SAME phone!!!! So, he called and they said it would be expidited. NINE weeks later... NO PHONE! And,he had 60 minutes on his phone as well.

The customer service used to be great! You know what happened?? They outsourced all their jobs to India. Call the 800# as many times as you want.... you'll always get an Indian. Well Tracfone, when you pay people $1.00 a day you get what you pay for! After YEARS of loyal service you have just outsourced a family of customers.

Aileen
urbana, Ohio
U.S.A.