Tracfone not lived up to it"s advertising Miami Florida
tracfone: DOES NOT live up to anything in writing, said to you by the illiterate customer service representatives, give advance warning on changing deals, the "so called" bomus minute cards work out to be .33 a minute, which I use up in about 2-3 weeks, therefore forcing you to purchase other bonus minute cards untill your 1 year contract is up, then and only then are the double minute bonus cards worth double.
I purchased a 400 doube minute card, which cost me $129.99, plus tax, equaling $136.47! I spent $19.99 in the phone, plus tax. And now, they are offering, on line the exact phone & minutes for ONLY $99.99!
The incompetant and non-enlish speaking representatives put you on hold for over 20 minutes at a time, and when someone gets back on the line, it's a different representative, therefore forcing you to tell them the same story you told the last three reps.
Even with a reference #, provided to me by a supervisor, named Jose, promising an additional 60 minutes, for my time & inconvience the next representative said I was only getting 60 minutes, not the PROMISED 460 MINUTES!!
I am willing to take legal action against them in a class action law suit, if I can get at least on other unsatisfied customer of tracfone.
Deborah
Va. Beach, Virginia
U.S.A.