Complaint Review: TracFone

TracFone offers(ed) a "International Neighbors Number" for existing active accounts. For no reason, and certainly not communicated to tracfone customers, the International Neighbors Number"(IN#) was deactivated. This is a rip off. In ATTEMPTING to deal with tracfones (lack of) customer service dept, all I received is inept staff, frustrating phone calls and e-mails that, by design, provide no service and or resolve to the rip off. 

The IN# is no longer available to NEW accounts, but remains in effect for existing active accounts, EXCEPT tracfone screwed up and deactivated my IN#. Tracfone advises that if the IN# is not used for 30 days, it will be deactivated. The 30 day rule is not written nor provided anywhere by tracfone and was not communicated at anytime.  WELL, my IN# was deactivated in less that 15 days. All this has been reported to tracfone (lack of) customer service via e-mail and frustrating phone calls, calls lasting over an hour.

SHAME ON Tracfone. A company as large and diverse as it is, with huge $ net $ income $, has lowered itself to treating long term customers in this fashion - by ripping off customers.

In speaking with the (lack of) customer service dept, to the 'supervisors' all I get was one call after another of no resolve. Tracfone has blantantly ripped off existing customers. My friends whom actually referred me to tracfone, because the IN# was an attractive option, continue to have their IN#. For no reason, tracfone (mistakenly) deactivated my IN#.

I have asked numerous times to have my IN# REactivated.