Complaint Review: Tracfone

I purchased a cell phone for my daughter to have for security. Tracfone issued me a phone number that no one can call locally. It's a long distance phone number.

This has caused a major problem, since I've spent hours trying to resolve this issue, only to end up talking to people who can't speak English well, let alone try and fix the problem.

In dealing with the on the phone conversations, I was sent to many departments and told many things. The phone probably will never get fixed, even though they sent me a new sims card for it.

Today was my most recent call to them and I was told by Gerard, the so called head supervisor, that I'd have to call back in 24 hours (he changed this to 48 hours of course, during the conversation) to get the assigned phone number.

They need to be majorly investigated by the government at this point. The deceptive practices and misleading statements by the "employees" shouldn't be allowed.

No one at this company has a clue about what they are doing, which is why they want to transfer a customer to many departments, with the intention of nothing ever getting resolved.

Everyone needs to watch out for this nightmare!

Lissy
Toledo, Ohio
U.S.A.