Complaint Review: Tracfone

In August of 2004, I ordered a Tracfone. The phone arrived at my address defective, and I was instructed to send the telephone to the warehouse in Miami for repair. I did this, and it is now going on 4 months, still no Tracfone. Seems they send my phone (or the phone tacked to my case number) to some one else, the same person mind you, three times in a row...have no idea where the fellow's name came from...certainly was not mine. I have spoken to countless tracfone employees, supervisors, to no avail. Cannot understand why it is so hard to send a telephone back to the person that send it for repair...especially after 3 different supervisors promised they had all my information correct and now DHL would deliver it to the right person. I spoke to DHL and they blamed the warehouse for wrong labelling. Amazing how tracfone can stay in business with such poor communication skills.

Nader
tuttle, Oklahoma
U.S.A.