Complaint Review: Tracfone

This about Tracfone and there service,I have used tracfone for about 5 years, you do not want to call them as they mess things up and cannot understand them, but now they are offering a Chat service,  My phone has been working perfectly for over a year, but lately I could not get on the internet, getting a message check data restrictions 36 On Sunday 2 26 2017 they sent me a Email about adding minutes, So I logged on to ask what this was and could they fix it, I got Ani she said of course and begain entering codes, She could not seem to fix it, I then tried calling a number and my phone would not call out giving me a messageI must redial the 10 digit number, do not press send or 87 or 82 to block or unblock power ID, I have 200 contacts in my phone and speed dials when ever I called I got this message, after 1 hour, she transfered me to Mitchell, after 1 hour he could do nothing,  So Monday I called to talk after 2 hours of codes and battery changed she disconnected me, I called back waited 1 hour to talk to a supervisor, I got Alcrin, After repeating my story, He said he would fix it, after 10 minutes he said leave your phone on and in 1 hour it will be fixed, Really not believing I did and lo and behold my phone was back to normal, I called everyone even used the internet, Contacts etc.

This morning at 8am I turned it on and the message was back I could not call anyone I again called I got a supervisor who did everything, new codes etc 4 hours later I got a manager who said This is built into my phone and cannot be removed, I asked how did Alcrin do it,  no answer, as I could receive calls Claudia says my phone is working, I am trying to call there headquartes without success, All they want to do is sell more minutes,  I have over 5000 minutes on this phone worth more than $500.oo also 200 contacts that I can't use, I will not ecept that this phone cannot be fixed as they caused the problem, If I ever contact them I want money  and time back,  I have just purchased another phone, Will never deal with this company again, cannot beleive any would use there phone or service,  If I could sue I would!!