Complaint Review: Tracone

Tracfone customer service needs some REAL improvement. 800-867-7183. Poorly trained

and INEXPERIENCED representative did not handle a simple number port from a different company but still part of the Tracfone company. Days of Delay, and uncertaintly, which did get resolved by a 2nd call, cost me time and money.

IF it had not been resolved, I would have LOST my original number and had a new phone with a new number which was NOT my intention. Rep would NOT escalate  the call and repeately asked if I wante a new number which I did not. They goofed up info and my only clue was questions  they asked did not seem right. Now I know why/. 

2nd person did a good job and knew how to do this. My advice, is to allow more time, be patient, but we should NOW have to just KNOW  that something is wrong. Bad customer rep was more concerned about CLOSING THE CALL then EVER being concerned me losing a phone number that has been in the family for YEARS. I AM FED UP WITH THE OUTSOURCING that means poor training. Never again. 

Traffone had improved SOME aspects of their service, thankfully. They have some GOOD plans that are not expensive. 

But their first tier level of responders NEEDS WORK. BE CAREFUL with this company.