TracPhone Wireless Inc. Shut off my active phone I paid for service -Will not RSVP to mails Miami, Florida
1) Have a Tracphone with triple minutes for the last 3-5 years and seldom use phone. As of this writing, I have over 1,000 minutes left on phone.
2) Received a notice that at the end of 2019, my Motorola phone will no longer be able to access their networks since they are "moving" to another network.
3) Since it would be impossible to use up the minutes I have paid for, I requested a refund AT THE END OF THE YEAR for all the unused minutes I would have left after the end of the year. The purchasing of minutes from the tracPhone people are a binding contract between myself and them to provide and deliver that which is purchased by me.
4) When I complained to Tracphone, they said they will not remit a refund for my unused minutes. REMEMBER, it is them whom is not providing a service they offered for sale and that I agreed to buy!
5) After much bickering and complaining to TracPhone (Luis Perez,Executive Resolution Specialist,TracFone Wireless Inc.), Perez sent me a replacement phone. I told him VERY CLEARLY (and I have that in e-mail written form) that I wished to continue using my current and active Motorola phone until the end of the year since it is NOT expired and is still able to access the TracPhone networks as they have previously stated (I have that in writing also).
6) They sent a phone and after 10-15 days, I unpacked and charged it for 24 hrs as the instructions stated. After 24 hrs, I turned phone on and read the screen which said it was attempting to "activate" the phone WHICH IS NOT WHAT I WANTED IT TO DO since I was going to use my old phone until 12-31-2019!. I shut the phone off and went to use my Motorola phone and found that it was no longer working/activated!
7) After attempting to call my cell from a land line phone, found the number was disconnected!
8) I accessed my TracPhone account on line and found that my Motorola phone was not listed anymore! I found that they placed their new piece of $hit phone into my account!
9) I have written "Perez" about how angry I was and that he had no cause or permission by me to disconnect my phone which had plenty of time and minutes on it!....Seven e-mails to him go unanswered (damned coward!) and, even a starting a new complaint with a new complaint number goes unanswered!
10) A formal written paper complaint was sent to The president of TracPhone - Frederick J. Pollak, 9700 NW 112th Ave Miami, Florida 33178, USA, WITH NO REPLY OR RESOLUTION FROM HIM EITHER! A complaint e-mail was sent to: corporateOffice@tracfone.com and keeping true to form and with a continued and complete lack of customer concern or service, they too have NOT responded!
11) I firmly believe that enough time will pass that THEY will cause my phone to "expire" because I am not able to add additional minutes to it to keep it activated (Would this be racketeering or just out right theft?).
I am a disabled senior citizen and now, directly because of TracPhone and a select few of it's employees, I have no access to the active world.
My advice to those thinking about TracPhone or other associated phone networks they manage-own-control--DON'T DO IT!. You can see what happened to me. In the long run, it would be better to secure another phone carrier for your phone needs. TracPhone also has ties with StraighTalk, and others so, do your homework before signing with this bottom-feeder company!