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  • Report:  #1381589

Complaint Review: Tracpone

Tracpone took 1500 minutes in two weeks on cell phone and net 10 wifi Internet

  • Reported By:
    Becki — Millville New Jersey USA
  • Submitted:
    Tue, June 27, 2017
  • Updated:
    Tue, June 27, 2017

     Tracpone keeps you on the phone for two hours just to port your phone number.

     I had a Net 10 Hot Spot for Wi FI that had 1500 minutes and they took them away in two weeks.  Did not use the hot spot.  I had it to ask Alexa dot two questions a night and unplugged it.  There was no way I used 1500 minutes in two weeks.

     I just activated a Cell Phone On June 06,2017 with 1500 text, talk and Data minutes that to last a year.  I only use my phone to call the Vet and my Doctor.  I use Computer at work or WiFI.  Tracpone has not given me internet for the last two weeks.  I called 6/27/2017 and asked why, he said I had no Minutes again.  Only had the phone activated two weeks and did not use the minutes.  Now I have to send the phone back so i do not have to pay  for it.  It will cost me to send it back plus now AI will have no phone and lose my number. 

     I am fed up with Tracpone keeping you on the line for hours at a time and taking your minutes away.  The person I spoke to said they make a commission off of keeping you on the phone and take your minutes.  However I called from a landline so they could not take my minutes and they still did.

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