Complaint Review: Trade Like Chuck

I signed the contract with them electronically. Two days later I faxed them a letter cancelling the contract. That was February first. Their cancellation paragraph states the customer has up to midnight of the seventh day to cancel.

Several days later I noticed they had charged my credit card the full amount. I faxed the letter to them again on day six. As I did not hear anything back from anyone I called them to find out the status. Their phone message said they were experiencing long delays so I left a message with my name and number.

Four days later I got a call back from them. The lady who called said I had the wrong number and transfered me to another lady. That lady said her name was Stacy and asked me the reason for my call. I explained what I had done regarding canceling the agreement. At that point the call was terminated. To date they have not attempted to contact me by either email or phone.

On February twelvth I sent them a letter, by registered mail, with return receipt requested. I received the receipt showing they received the letter on February 15th. In the letter I included copies of the letter sent February 1 and the fax transmittal verification. To date I have not received a written response or phone call from them. Neither have they refunded my tuition money.