Complaint Review: TradeStation Securities

TradeStation Securities Software has at least 1 if not many bugs in their software.  They are well aware of this however they refuse to fix.  The only reason for not fixing this problem is because it make them a bundle!

You can be in the system, have 1 order placed with a stop in and the system will just ignor it and pass it.  Then other times, you will be trying to place an order, think that this order did not post because you can't see it, hit it again only to find out later that it did place and now you are in for more than you thought and you can't get out until you call the desk, get someone online, get them to shut it down, and then stop what you are doing and reload your program again, in the interum you are losing.

This happened several times last year and we were told basically "too bad", "no proof", so next time we did a screen shot. They finally admitted it and returned the money we lost that day due to their error.  Then we spoke to them a few more time trying to get them to fix these errors in their software, even got an e-mail from one tech confirming they "have problems and are working on them", then spoke to them again asking if they thought it was safe to trade and this was August 4th or 8th (the day the market took off in the am) same thing happened, had 1 order in, tried to get out, then tried to buy after all hell broke loose and we finally got to somebody at the desk we found out that we were 8 long,

we should have only been able to trade 2 contracts and they should have stopped it at that point however we were basically "flying blind", we had no idea what we had and didn't have as it didn't show up anywhere and even after she closed it, the matrix was still running showing that we were still 2 short in the market when in fact we were not even in the market.  That trade lost us $12,000. We attempted to talk and reason with them, they weren't having any of it.  In the end, they finally forced us to close our account stating they no longer wanted to do business with us.

Watch out....the fix is in, they also have the "disclaimer from hell".  With this thing they could sell you a penny as a copper portrait of Lincoln and get away with it! 

Looks nice, sounds nice (especially for programers), but BEWARE!