Complaint Review: Tradingview

I signed up for a Tradingview promotion last year on black Friday week and everything looked so lovely for the price. They allowed me to get the plan for a huge discount and give me a month free. 

Fast forward 1 year and 31 days later and 15 days earlier than the due date, Tradingview processed their annual payment, and my card was declined. I wished I got the notification and that they would give me a grace period but nothing was offered. Not even a notification that my plan was being renewed 15 days earlier. 

Trying to get support for Tradingview is a quest on its own. It took me two days to get email support after googling it online for several days. Then only for them to say that they will get back to you in ten days and then never did. 

I tried to argue my complaint for not giving me a grace period to update my credit card or office with a 2nd credit card on file so that my subscription does not expire and nothing. No reply back email or explanation for my request. They just closed the ticket and when on with their daily work on 12/31. 

So if you are planning on getting a special subscription with this company beware that they do not honor what they advertise and choose to do when its close to expiration. So don't waste your time with their annual gimmick promotions. My plan was canceled 15 days prior to my plan promotion with no remorse. 

Do not believe them they just lied telling me the next payment was 12/15/22 - Talk about FRAUD -