Trailblazers.com TruckAddOns.com Same problem as Dave; do not do business with TruckAddOns.com Lexington Kentucky
I just read Dave King's report and now have a sinking feeling in my stomach. I ordered my Pace-Edwards bedlocker on July 26th and have gotten the same run-around. They also charged my credit card right away for $1700 and change.
No e-mail or confrimation of order was ever sent. They do not return e-mails other than one to tell me that the product would be "shipped in a few weeks". It is now 9/3 and I have no clue where my stuff is. These guys may be legit, but I don't understand why they do not respond to e-mails or phone calls. The charging to my account is inexcusable given that they have not sent the product.
Robert
Youngstown, Ohio
U.S.A.
2 Updates & Rebuttals
Richard
Wethersfield,Connecticut,
U.S.A.
Finally got my stuff
#3Author of original report
Thu, October 21, 2004
Well..these guys are legit and have great prices, but they come in dead last for customer service. I finally got my stuff 6 weeks after ordering and being charged right when I ordered. During that whole time I was unable to speak to a live human, and my e-mails and messages went unanswered. Hopefully they will improve their customer service department. It took them a month just to respond to my initial filing of the rip-off report! Would I use them again? Maybe, but only because of the prices.
Charles
Lexington,Kentucky,
U.S.A.
Need more Customer Info
#3UPDATE Employee
Wed, October 20, 2004
Dear Sir,
My name is Charlie. I am a employee of Truckaddons.com and would like to assist in the matter mentioned.
I need more customer info to look into this report. I am sure I can get something done concerning this matter. If you can, Please forward this info to the customer and I will be glad to research it and resolve this to the customer s satisfaction.
I have recently joined the company again in the chargeback department.
I do not have enough info at this time to research this. I need customers Last Name, and/or telephone number used when the order was placed. I would also like to know if this was a phone order? or a internet order.
Sincerely,
Charlie Pace
Truckaddons.com
[DELETED]
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