Trailblazers - Truckaddons.com DOES NOT HONOR A MANAGERS WORD LIES RIPS OFFS Lexington Kentucky
On July 5th, 2006, I purchased a Pace Edwards Tonneau cover for my truck for a price of 684.99 shipped. I decided to go with truckaddons.com because of their return and price guarantee policy.
On July 12th, after multiple emails to ALL of their staff, I decided to check back on the site because I still had not received a part that was suppose to be sent to me. The company never sent me any tracking numbers and the company refused to at least email me a response. After I emailed them ALL again, they finally sent me an email.
I received my part before they ever gave me a tracking number after numerous requests. While I was checking the site, I noticed that the price had gone down on the item I purchased. Going back to their 30 day price guarantee, I asked them to review my item for a refund of the difference.
Rob, emailed me and stated that I was not getting a refund because....."Just like if you bought gas today and its 5 a gallon, and tomorrow its 2 a gallon, there not gonna refund you 3 a gallon for the gas." After getting that sarcastic remark, I called Larry, a manager there, and he assured me that I was getting a refund because of the company's 30 day price guarantee. He also stated a female within the customer service department will be refunding me the difference via my payment method, Paypal.
Now, after a week, the company is denying that claim... saying the following "All sales are final. The price of an item can and will change daily. If you are asking me to give you a refund because now we sell them a litter cheaper. Does that mean next week when we have them for a $100.00 more you will let me charge the new price then. We don't charge you more when the price goes up, and we don't refund when the price goes down." This is also an unacceptable, unprofessional remark. And I do not appreciate being lied to. A manager told me I was getting a refund and now they are denying it despite their 30 day guarantee/ price match..
Jeff
Miami, Florida
U.S.A.
2 Updates & Rebuttals
Jeff
Miami,Florida,
U.S.A.
Never Resolved
#3Author of original report
Wed, June 09, 2010
Just wanted to inform everyone that this was NEVER resolved. The company seems not to know their own policies and the managers seem to contradict each other. I believe managers need better training in company policy and more importantly, customer service.
Thanks for your inquires!
Jeff
Miami,Florida,
U.S.A.
ISSUE STILL NOT RESOLVED !
#3Author of original report
Sun, September 24, 2006
Issue is not resolved.
One word: Integrity.
The issue at hand has little to do with the actual written policy but more so the actual integrity of the Trailblazers Management staff.
In this sense the term integrity often refers to a refusal to engage in lying, blaming or other behavior generally seeming to evade accountability. Integrity is holding true to one's values. Said another way: being one's word; doing what you said you would do (by when)/(how) you said you would do it. Integrity is knowing what is important to you and living your actions accordingly. It may take the form of a sense of etiquette that runs very deep, as in religious or political virtues. In a way, integrity is how you allow others to see you.
Bottom Line: A manager within a position of authority at Trailblazers, who CLEARLY understood my situation, granted me a refund of the difference between my order price and the current sales price. He stated that the Customer Service department WILL CREDIT the difference to my method of payment.
To this day, September 24th 2006, this has not happened. It is not my fault, nor should I be held liable for the decisions of a manager in a position of authority.
How do I know he CLEARLY understood my situation? Because he stated to me the price I bought it for and the price they just lowered it to. He stated that Trailblazers policy applies. Check phone records. As a manager, my word is golden. I must strive to keep my word at all costs. If not, my subordinates and/ or customers will lose faith and trust in me. This is a very simple yet ALWAYS overlooked philosophy of Business Ethics.