Complaint Review: Trailblazers/Truckaddons.com

On Oct. 13, 2007, I ordered a DualLiner pickup-bed liner. Credit card charged on Oct. 16, 2007.

The DualLiner bed liner comes in five parts, clearly described and pictured on their web site:
One "load guard" (front of bed) piece
Two side pieces
One tailgate piece
One bed mat

Received PART of the order within 10 days. There were four pieces, everything EXCEPT the bed mat in one box. The box was not big enough to hold the bed mat too, so I thought it would come in a separate box. It has not.

Went to Order Tracking on their web site - told them that the bed mat had not arrived. Got an e-mail back that said I did not order the bed mat - I had ordered the DualLiner bed liner. E-mail marked "CLOSED".

Sent another e-mail explaining that the bed mat is one part of the DualLiner bed liner. Got another e-mail that said "Sir - I don't think so." E-mail marked "CLOSED."

Sent two mor e-mails asking for an answer. They were ignored. Wrote a letter. It was ignored.

They have my money. I do not have what I paid for. Why won't they answer? Their website proclaims them to be the greatest company in the world for customer satisfaction. Their mission statement says so too.

The Kentucky BBB has a long list of complaints against them. They seem to be the worlds best at ignoring customer complaints. But I was not smart enough to find the BBB web site before I ordered from them.

Toolatesmart
Rigby, Idaho
U.S.A.