TRANS-ACTION SUPPLIES - CHRIS PERRY Called our establishment, tricked employee into "verifying" address, shipped items to that person's attention Refuses to authorize return SOUTHBURY Connecticut
This "company" tricked our employee into verifying the address - then shipped their product to that person's attention. Ironically, our business was closing the next week, so I contacted them to request a return authorization and shipping label. I knew something was wrong when I got an answering machine and had to leave a message. When someone did return my call, he got verbally abusive and argued that my employee did order this product and would not allow me to return it!
I advised that our business was closing the following week and there was no way our worker would knowingly authorize a purchase. He called me a jerk. I hung up.
Seething mad, I sent them a fax that our shop was closing and if they want their product back that they needed to come get it and since I did not authorize the purchase - I refuse to pay for it. I received a letter stating: "If you are closing as you stated in your fax as of 1/30/07, then you have nothing to be concerned with." What? I am the business owner and still have to deal with the collection agency and claim for funds.
Maria
Upper Sandusky, Ohio
U.S.A.