Trans Tech Merchant Group TMG BBB rating of F for Trans Tech Merchant Group Carrollton, Texas
Quote from independent review of Trans Tech Merchant Systems, TMG, of Carrollton, Texas:
As of this review, TransTech shares its Better Business Bureau (BBB) profile with Certified Payment Processing of which has an F rating based on 188 complaints in the last 36 months. This is up from 30 complaints the last time we reviewed TransTechs BBB rating. Of the complaints, 118 are regarding problems with products and services, 43 with advertising or sales issues, 21 with billing and collection disputes, five classified as other, and one under a guarantee or warranty issue.
The BBB report states that TransTech has resolved 121 of the complaints but that it completely failed to resolve ten issues, and that three are considered as serious in nature. A total of 38 complaints left merchant dissatisfied even though the BBB states that TransTech made a good faith effort.
Bottom Line:
TransTech Merchant Group is receiving many troubling complaints regarding its sales tactics, contract policies, lease agreements and service quality. Certified Payment Processing shares responsibility for most of these problems since it appears that TransTech is essentially an alternate DBA of the company. TransTech can improve its rating by removing predatory fees and conditions from its merchant account agreement and lease contracts, and eliminate complaints of deception from both employees and merchants.