Complaint Review: Trans United Movers

This company failed to perform the services as contracted.  I paid them a $1,000 deposit to send a driver and truck to transport my belongings across country (a balance to be paid upon pickup).  I traveled across country to meet them, the driver never arrived--Over a four day period, I made repeated calls to the company, sent texts and emails to the customer service person (who had assured me that he would monitor my move and report status), and did not get a timely response.  A driver called me and said he was on his way, promised he would meet me a day later than the contract, and he never showed.  The customer service person called me as I was leaving Delaware (I had a flight back to the West Coast), and said 'someone would be coming later in the day'.  TOO LATE, and not believable. I requested a refund from that person, followed up with email, and got NO RESPONSE.

This caused considerable anguish to me, loss of funds for travel/lodging, and I still didn't have my stuff (paying storage unit fees, etc.). 

NEVER USE THESE PEOPLE.  Even if they HAD shown up on the last day, I would have been VERY nervous about my things arriving safely.