Trans Van Lines Trans Van Lines transvanlines.com I feel very let down with this service... Davie Florida
To start with I must commend the sales staff for their ability to eloquently package and offer customer service. Unfortunately, the service stops at the moment of pick-up.
From misquoting me by more than 50% of what the driver picking my items up “determined” was the value that I owed to over $350 worth of upcharges for stairs, even though I very clearly stated the number of flights the movers must carry my items at time of pickup.
Next, there is a “system” so they say, that offered me 30 days of free storage(to which I was grateful for). However, I received a phone call 3 days after pickup stating that my items had been inadvertently loaded onto a truck and that they would give me a $150 discount. I obliged as it was a fair offer. When the driver(with no crew) arrived here in Houston, traveling from Chicago; he stated he was waiting for his CRAIGSLiST laborers to show up to help move the heavy items. (They never showed). I had to help him move my heavy items even though this is a “full service” moving company which had received over $2500 for a small 1 bedroom apartment. The driver and I went back a forth for more than 45 minutes over the fact that he did not have knowledge of the discount offered to me for the early shipping as well as the fact he was charging me an extra 150$ for stairs(also included on the quote but not included on Bill of lading and also not allowed to be forgiven).
10 minutes after He left, I realized that my foot board of my bed had been forgotten and called the dispatch. Rather than dispatch calling the driver, I was told to call back on Monday. It has been four days and no one has offered me help besides the fact of saying that I should not have signed for it if it wasn’t there. I do agree that I should have been more attentive when signing a contract but I frankly wanted the gentlemen out of my house after he had been rude at the beginning and was lacking the labor elp to move a one bedroom apartment in less than three hours.
Unless their customer service standards change, I strongly urge everyone to shop around. I say this as someone who works in the logistics industry... disappointed.