Complaint Review: Trans Van Lines

rent truck...pay him to drive for you from place a to b...pay him return fair and do all but not this Trans Van Lines group...they ...ruined and damaged and lost most of my belongings and 3 weeks late..and still paid higher then i paid for private move...so i am coping from others review below because that is exactly true and nothing but true...read it...i just could not write batter...i agree 200%

Based on my experience with this company, I have created the following ad that fully describes what they do:

Hey there, looking to move cross-country? Well then here is what we can do for you. First we will have a nice person call you and be very knowledgeable, and seem very forthcoming about the process. He will tell you about the move and how smooth it will be. Also, he will not pressure you and even accommodate you by giving his direct number. After you call back to book, he will tell you that the price of the move is by weight, and that you will have your property within 5-10 days, and that this company has experience with moves such as yours. You will be told that 1-2 weeks before the move, you will receive a call to add or delete any inventory. He will tell you that the truck driver, in a semi truck will give you the weight of the truck before pick up, and once they weight the truck with your items, you will be given the weigh bill and the updated estimate of the move. The move will be reasonable and no fuss to you at all. Just pay the deposit, which is 1/3 of the total cost.

Then, once we have the deposit, we will ignore you and hand you over to a budget mover called Low Price Movers (cute, right?). *** Review separate of this place.

Then your stuff will be hauled away and you will not hear anything from us. You will be confused, and feeling a bit ripped off. You will call us and we will not answer. You will email and call the original sales person that you set up the appointment with, and you will be ignored.

Someone will call you and promise that everything will take care of, and that this should not have happened. This person will promise to call you back. This will be a lie, but we have your stuff, so shut up and take it.

You will eventually get frustrated. You will eventually file a BBB complaint. This will pis* us off.

You will try calling Trans Van Lines again, and get the same person, on the phone. She seems like she wants to help and says that she will get you're the weigh bill and that she is trying to help you, but she is either too busy or incompetent to really do anything.

Finally two weeks after your belongings were tossed into a truck, a truck driver will call you. He will let you know that your belongings are on a truck in Chicago (no where in between your Los Angeles to Oklahoma City move) and that he should be able to get them to you the following Saturday or Sunday.

You will receive a BBB response that in so many words says "You signed up with us, deal with it and you will get your
whenever we feel like it. Shut up and go away."

You will try again to talk to someone, and she will feed you more about how she is working on it.

It's Friday, and you still will not have your stuff.

Finally on Saturday, 17 days later, your truck of stuff shows up. A representative of Trans Van Lines will act like he is trying to help you, and offer you compensation of less than 1% of your move. He also will promise to provide you with the weigh bill, so you can find out what your move really cost. He says that he will send it to you on Monday. He won't.

Also, we at Trans Van Lines can guarantee that your items will be thrown onto at least 5 different trucks, with no mind to the fragile contents... which if labeled so, we will kick down a flight of stairs and have an elephant waiting to do burpees on the remains of the boxes. We also promise that at least 2/3 of your items will be marred, disfigured, broken, destroyed, mangled and pulverized. We don't event know what customer service means, we grantee this at Trans Van Lines and our affiliate Low Price Movers.

And for OUR convenience, we will send you to a website to handle the "refund" (hahaha) for the broken items.