Complaint Review: Transatlantic Line UK

I am pleased that Transatlantic Line UK have one customer who is happy with their service. I hope for your sake that it continues and advise you not to send anything to the UAE.

I have still heard nothing from Transatlantic Line UK.

I personally have had several dealings with TransAtlantic Line UK Ltd and am surprised to read Richard's report as I have always recieved a very friendly and efficient service.

Response by Richard, MA, PGDip, Eng. Tech, MIET, MILM.

I am grateful for the opportunity that Ripoffreport.com gives me to set the record straight.

I can respond to all the spurious allegations Glyn Halley has made and have evidence in the form of communications between TransAtlantic Line UK and myself and photographs I sent to them.

I am a professional Engineer with a post graduate qualification in Telecommunications Management. I also have a Masters Degree in Education Management, and am a Member of the Institute of Engineering and Technology (MIET) and a member of the Institute of Leadership and Management (MILM).

I have been targeting' Transatlantic Line UK purely because I received atrocious service and want to warn other potential customers of what might happen to them. As a qualified manager of long standing, I am incensed that Glyn Halley has the nerve to question my integrity.

I would be grateful if Ms Halley could identify any falsehoods or fabrications in my report as I can provide evidence to support all of my statements.

As Ms Halley has libeled me I would be grateful for any proof she has to support her spurious allegations.

Somewhere between leaving Barrow and arriving at my house, my effects were soaked. Enough to penetrate plastic sheeting and tarpaulins. There was substantial rain in Dubai around 23rd to 25th February when my effects were being unloaded from the container. If Ms Halleys assertation that the goods were kept dry in the UK is correct, this is the only time they could have received such a drenching.

As Ms Halley did not bother to contact the agent or port Authorities straight away, it is very unlikely they can provide evidence to confirm her suppositions two and a half years later.

I have e-mails from TransatlanticLine UK identifying their disappointment with their agents service in Dubai (1st and 2nd March 2006). Ms Halley agreed the service they provided me was dismal (2nd March 2006).

Why didn't she follow this up? Why didn't TransAtlantic Line UK want to 'upset' someone who had provided one of their customers with a bad service?

I sent details of my damaged goods to TransAtlantic Line UK. My contract was with them not their agents.

I sent an e-mail to the agent (10/3/06) to make them aware a letter of complaint had been sent to TransAtlantic Line UK.

I was asked by Ms Halley to provide a list of items that were damaged or missing. I did just that.

When it came to providing details of packed goods, all I was asked for was the number and size of packages. I was advised to write on the boxes the main contents for customs.

My wife put all her valuable items in her flight luggage, but also needed to carry enough clothing to last her for a month (until the packages arrived). She was limited to 22kg and therefore shipped some lower value items of jewellery, unfortunately some of these went missing.

I provided Ms Halley with evidence that the number of packages had been amended. I would have been interested to see if the delivery note had been similarly modified. I enquired whether she had informed the police (10/5/06). Surely this would be common practice following an allegation of this nature. She did not. Would I have suggested this if I was making a fraudulent claim'?

I pointed out to Ms Halley (e-mail 24/3/06) that I had not claimed for everything as that would have petty. Many of the damaged goods were typical household effects having low intrinsic value.

I was neither rude nor arrogant to the lorry driver; these are not traits that I have ever been accused of before. I can provide character witness statements to support this. I do admit to being aggrieved that I had to carry 37 heavy items on my own while the driver sat in his cab smirking. All items were at ground floor level in my garage, 20 feet from the lorry.

Ms Halley did not inform me I would be expected to load the lorry myself. Neither did she ask me if I required assistance with loading. If she had, I would have requested this.

I have an email stating that the bill of lading had been sent to me, but I never did receive it.
I gave Ms Halley 2 addresses, one is my mailing address the other the delivery address.
I suspect the Bill of Lading was sent to my delivery address instead of my PO Box. There is no postal service to individual properties in the UAE, so if it was sent to my home, it never would arrive.
I base my assumption on a later e-mail (19th April 2006) which I received when she asked me to confirm my mailing address, but gave my delivery address.

I informed Ms Halley that I had received no information from the agent 6 days after the ship should have arrived. I have a string of e-mails between Ms Halley and myself around this time and they clearly demonstrate it was me that had to do all the chasing. The contact information for the Agent was with the Bill of Lading which I did not receive.
The agent had my telephone number but did not contact me.
The agent did not answer my calls on the number I was later given by Ms Halley. I only managed to contact them by finding an alternative number in the yellow pages. I could not do this before as I did not have the agents name.

I have photographs showing how badly my goods were loaded. These were sent to Ms Halley.

Again, as I had contracted with TransAtlantic Line UK, NOT the agent, it is for TransAtlantic Line UK to deal with issues with their subcontractor.

The goods were handed over to TransAtlantic UK, on or about 30th January. They were delivered to me on the 8th May. This was a full 38 days later. The goods had been in Dubai for 13 days, in this climate that is sufficient time for unprotected, wet mild steel to develop surface rust. Photographs sent to Ms Halley clearly show bright orange surface rust.

I am willing to share my evidence with TransAtlantic Line UK, however, they have made no effort to share their proof' with me.

The last email sent was from me to Transatlantic Line UK (10/5/06). Their last e-mail to me was sent earlier that day. It was disparaging and obvious that they were not prepared to accept any responsibility or take professional action following a customer complaint.
My list of missing and damaged belongings amounted to 2023.00. Given that the estimated costs were for new items, any payment would likely have included wear and tear allowance, reducing it even further.
To return to the UK to pursue this would have cost me more than I would gain.
My contract was with TransAtlantic Line UK not the agent in Dubai. It is the responsibility of TransAtlantic Line UK to ensure their sub contractors complete the work not me. My claim was against TransAtlantic Line UK.
My wife and I had just begun to set up home in a new country and I had a new job. This is traumatic enough without pursuing what was obviously a lost case. It would also have been impossible for me to return to the UK due to work commitments.
My only recourse was to make other potential customers aware of the poor service they were likely to receive.

My employers are very satisfied with my professionalism and trustworthiness. I have glowing references for the last three years and my contract has been renewed for a further three years.

I am more than happy to be accountable for my report.

I have made accusations about people working for Strategic Freight Logistics, not my employers or Dubai Ports. Ms Halley is obviously attempting to threaten me in an effort to keep me quiet.

Following Ms Halleys accusations regarding me being a fraud and a liar, I will present my evidence to the sites concerned and let them make up their own mind. She has not been in contact with me since 10th May 2006 apart from one instance fairly recently to determine my mailing address (even though it has not changed since our last correspondence).
I assumed her guilty conscience had maybe got the better of her and was happy for the review to be removed if I was going to receive a long awaited apology.
This was not forthcoming, so I posted a complaint on RIPOFFREPORT.com.

Even if there was no proof of the 37 packages on the delivery receipt (which I find surprising!), Transatlantic Line UK at no stage offered any sympathy or apologies regarding the state of the delivered goods or the loss of our beds. They did not do anything to rectify the situation and all e-mail correspondence clearly shows that I did all the chasing.

I am glad other customers receive a better service than I did. It is a shame that Transatlantic Line UK are so selective.

I can assure Ms Halley that the experience we went through was more than upsetting.

I have never made another claim against any other company. I am pleased to be regarded as an honourable man by colleagues and all who deal with me professionally.

I am not at all concerned by Ms Halley's bullying threats.

I still await any kind of apology (or even recognition that the service I received was substandard).

Further email to me from Transatlantic Line UK -2nd March 2006

"Hi Richard
Have they offered any explanation as to why they did not contact you?
I am not impressed either.
I am informing the UK office how dismal their Agent is.
Regards
Glyn"

Want to apologise Glynn?

I am gratified that Transatlantic Line UK have responded to my submission. It is amazing what a difference RIPOFF REPORT has made.

I have been trying for two and a half years to get some satisfaction and apart from a few non-comittal e-mails in the first few months have heard nothing.

I had not even been informed my claim had been rejected, so that is news.

Regarding Transatlantic Line UK striving to do their best. Quote "Sometimes things happen. However we do our best to rectify the situation and to ensure the customer is happy with the outcome." I still have not received an apology and I can assure you that the company has done nothing to even attempt to rectify the situation.

It is a shame that they are still unwilling to accept any responsibility for the actions of their subcontractors.

Regarding the picking up of my goods, I was not informed that loading the vehicle was my responsibility. If I had been physically unfit this would have been a major problem. If Glyn Halley had informed me of this important fact, I would have arranged assistance. To find out on the day was upsetting, but I was neither "rude" nor "arrogant", just surprised and somewhat agrieved that the driver sat in his lorry watching me struggle.

Regarding my packing list - I was only asked to provide information about the number and volume of packages. Of the 37 items, 34 were delivered to me in the UAE. I was charged for the total volume of 37 packages and still have a copy of the information I provided to Transatlantic Line UK.

The computer, printer and monitor were packed in their original boxes and packing to prevent damage and were therefore clearly identifiable.

Regarding my 'fraudulant claims' for jewellery - these amounted to a total of 219 british pounds for 4 items. If I was going to commit fraud, I'm sure it would be for a larger amount. As the household effects would only arrive in the UAE 3 weeks after us, we were restricted to what we could pack in our flight luggage, hence a few lower value items of jewellery were shipped.

I still have photographs to show the state of my goods as they arrived at my house, digital versions were sent to Transatlantic Line UK. My double bed was soaking wet and mouldy, this would not have happened if it had been under cover the whole time, especially as it was securely wrapped in plastic. A folding bed left my house in perfect conditon and arrived rusty, in this climate that does happen.

Regarding the Port Authority - Why would I contact them when I contracted with Transatlantic Line UK who were informed immediately. Why on earth did Transatlantic Line UK not raise this with the Port Authority until recently?

I attempted to contact her agent in the UAE days several times. I also contacted Glyn to find out why I could not get a response. Please see below an extract from the e-mail I received from Transatlantic Line UK (Dated March the first 2006)

"Hi Richard
I have been told the telephone number is correct. Please try it again. Also an e mail has been sent to the Agents to find out why they have not contacted you.
Regards
Glyn"

They informed me the goods were available two days after the ship had docked.

I am willing to provide any number of character witnesses who will testify that I NOT a liar. They will also find it amusing that I have been accused of rudeness and arrogance, something that has never been pointed at me before. I have been working in the UAE for three years now and have glowing references, Glyn Halleys threats do not concern me at all. My managers are aware of the distress my wife and I suffered at the time and the situation that caused our unrest.

Fortunately I have copies of all my correspoondence and that of Transatlantic Line UK. I look forward to hearing from Transatlanmtic Line UK's solicitors as I have all the evidence I need to prove I am not a liar (I think you may find that is libellous).

I can categorically state that I have never filed a claim against any other company for damages. I was asked by Glynn Halley to provide a list of goods that were missing or damaged. Many things I didn't bother claiming for as they had low intrinsinic value as individual items. The total estimated amount of goods listed was 2,023 pounds. Again, if I was going to commit fraud it would not be for such a low amount.

The only reason I have complained on line is that I received absolutely no sympathy or apology for the bad service I received. Glyn Halleys attitude and demeanour changed immediately she was informed of what had happened and I soon realised that I was unlikely to receive any financial compensation (2,000 pounds is not exactly devastating, as I am earning a good salary). I understand that a company as small as Transatlantic Line UK has to rely on their subcontractors and thought that they might be concerned to find out what is happening in their name - apparently not.

Here is a piece of advice for Transatlanntic Line UK - When you are in a hole - stop digging. I still have the proof to back up all of my claims (sample above).

Regarding your final threat "I intend to see that Richard receives all that he deserves" - How about an apology?

I am gratified that Transatlantic Line UK have responded to my submission. It is amazing what a difference RIPOFF REPORT has made.

I have been trying for two and a half years to get some satisfaction and apart from a few non-comittal e-mails in the first few months have heard nothing.

I had not even been informed my claim had been rejected, so that is news.

Regarding Transatlantic Line UK striving to do their best. Quote "Sometimes things happen. However we do our best to rectify the situation and to ensure the customer is happy with the outcome." I still have not received an apology and I can assure you that the company has done nothing to even attempt to rectify the situation.

It is a shame that they are still unwilling to accept any responsibility for the actions of their subcontractors.

Regarding the picking up of my goods, I was not informed that loading the vehicle was my responsibility. If I had been physically unfit this would have been a major problem. If Glyn Halley had informed me of this important fact, I would have arranged assistance. To find out on the day was upsetting, but I was neither "rude" nor "arrogant", just surprised and somewhat agrieved that the driver sat in his lorry watching me struggle.

Regarding my packing list - I was only asked to provide information about the number and volume of packages. Of the 37 items, 34 were delivered to me in the UAE. I was charged for the total volume of 37 packages and still have a copy of the information I provided to Transatlantic Line UK.

The computer, printer and monitor were packed in their original boxes and packing to prevent damage and were therefore clearly identifiable.

Regarding my 'fraudulant claims' for jewellery - these amounted to a total of 219 british pounds for 4 items. If I was going to commit fraud, I'm sure it would be for a larger amount. As the household effects would only arrive in the UAE 3 weeks after us, we were restricted to what we could pack in our flight luggage, hence a few lower value items of jewellery were shipped.

I still have photographs to show the state of my goods as they arrived at my house, digital versions were sent to Transatlantic Line UK. My double bed was soaking wet and mouldy, this would not have happened if it had been under cover the whole time, especially as it was securely wrapped in plastic. A folding bed left my house in perfect conditon and arrived rusty, in this climate that does happen.

Regarding the Port Authority - Why would I contact them when I contracted with Transatlantic Line UK who were informed immediately. Why on earth did Transatlantic Line UK not raise this with the Port Authority until recently?

I attempted to contact her agent in the UAE days several times. I also contacted Glyn to find out why I could not get a response. Please see below an extract from the e-mail I received from Transatlantic Line UK (Dated March the first 2006)

"Hi Richard
I have been told the telephone number is correct. Please try it again. Also an e mail has been sent to the Agents to find out why they have not contacted you.
Regards
Glyn"

They informed me the goods were available two days after the ship had docked.

I am willing to provide any number of character witnesses who will testify that I NOT a liar. They will also find it amusing that I have been accused of rudeness and arrogance, something that has never been pointed at me before. I have been working in the UAE for three years now and have glowing references, Glyn Halleys threats do not concern me at all. My managers are aware of the distress my wife and I suffered at the time and the situation that caused our unrest.

Fortunately I have copies of all my correspoondence and that of Transatlantic Line UK. I look forward to hearing from Transatlanmtic Line UK's solicitors as I have all the evidence I need to prove I am not a liar (I think you may find that is libellous).

I can categorically state that I have never filed a claim against any other company for damages. I was asked by Glynn Halley to provide a list of goods that were missing or damaged. Many things I didn't bother claiming for as they had low intrinsinic value as individual items. The total estimated amount of goods listed was 2,023 pounds. Again, if I was going to commit fraud it would not be for such a low amount.

The only reason I have complained on line is that I received absolutely no sympathy or apology for the bad service I received. Glyn Halleys attitude and demeanour changed immediately she was informed of what had happened and I soon realised that I was unlikely to receive any financial compensation (2,000 pounds is not exactly devastating, as I am earning a good salary). I understand that a company as small as Transatlantic Line UK has to rely on their subcontractors and thought that they might be concerned to find out what is happening in their name - apparently not.

Here is a piece of advice for Transatlanntic Line UK - When you are in a hole - stop digging. I still have the proof to back up all of my claims (sample above).

Regarding your final threat "I intend to see that Richard receives all that he deserves" - How about an apology?

I am gratified that Transatlantic Line UK have responded to my submission. It is amazing what a difference RIPOFF REPORT has made.

I have been trying for two and a half years to get some satisfaction and apart from a few non-comittal e-mails in the first few months have heard nothing.

I had not even been informed my claim had been rejected, so that is news.

Regarding Transatlantic Line UK striving to do their best. Quote "Sometimes things happen. However we do our best to rectify the situation and to ensure the customer is happy with the outcome." I still have not received an apology and I can assure you that the company has done nothing to even attempt to rectify the situation.

It is a shame that they are still unwilling to accept any responsibility for the actions of their subcontractors.

Regarding the picking up of my goods, I was not informed that loading the vehicle was my responsibility. If I had been physically unfit this would have been a major problem. If Glyn Halley had informed me of this important fact, I would have arranged assistance. To find out on the day was upsetting, but I was neither "rude" nor "arrogant", just surprised and somewhat agrieved that the driver sat in his lorry watching me struggle.

Regarding my packing list - I was only asked to provide information about the number and volume of packages. Of the 37 items, 34 were delivered to me in the UAE. I was charged for the total volume of 37 packages and still have a copy of the information I provided to Transatlantic Line UK.

The computer, printer and monitor were packed in their original boxes and packing to prevent damage and were therefore clearly identifiable.

Regarding my 'fraudulant claims' for jewellery - these amounted to a total of 219 british pounds for 4 items. If I was going to commit fraud, I'm sure it would be for a larger amount. As the household effects would only arrive in the UAE 3 weeks after us, we were restricted to what we could pack in our flight luggage, hence a few lower value items of jewellery were shipped.

I still have photographs to show the state of my goods as they arrived at my house, digital versions were sent to Transatlantic Line UK. My double bed was soaking wet and mouldy, this would not have happened if it had been under cover the whole time, especially as it was securely wrapped in plastic. A folding bed left my house in perfect conditon and arrived rusty, in this climate that does happen.

Regarding the Port Authority - Why would I contact them when I contracted with Transatlantic Line UK who were informed immediately. Why on earth did Transatlantic Line UK not raise this with the Port Authority until recently?

I attempted to contact her agent in the UAE days several times. I also contacted Glyn to find out why I could not get a response. Please see below an extract from the e-mail I received from Transatlantic Line UK (Dated March the first 2006)

"Hi Richard
I have been told the telephone number is correct. Please try it again. Also an e mail has been sent to the Agents to find out why they have not contacted you.
Regards
Glyn"

They informed me the goods were available two days after the ship had docked.

I am willing to provide any number of character witnesses who will testify that I NOT a liar. They will also find it amusing that I have been accused of rudeness and arrogance, something that has never been pointed at me before. I have been working in the UAE for three years now and have glowing references, Glyn Halleys threats do not concern me at all. My managers are aware of the distress my wife and I suffered at the time and the situation that caused our unrest.

Fortunately I have copies of all my correspoondence and that of Transatlantic Line UK. I look forward to hearing from Transatlanmtic Line UK's solicitors as I have all the evidence I need to prove I am not a liar (I think you may find that is libellous).

I can categorically state that I have never filed a claim against any other company for damages. I was asked by Glynn Halley to provide a list of goods that were missing or damaged. Many things I didn't bother claiming for as they had low intrinsinic value as individual items. The total estimated amount of goods listed was 2,023 pounds. Again, if I was going to commit fraud it would not be for such a low amount.

The only reason I have complained on line is that I received absolutely no sympathy or apology for the bad service I received. Glyn Halleys attitude and demeanour changed immediately she was informed of what had happened and I soon realised that I was unlikely to receive any financial compensation (2,000 pounds is not exactly devastating, as I am earning a good salary). I understand that a company as small as Transatlantic Line UK has to rely on their subcontractors and thought that they might be concerned to find out what is happening in their name - apparently not.

Here is a piece of advice for Transatlanntic Line UK - When you are in a hole - stop digging. I still have the proof to back up all of my claims (sample above).

Regarding your final threat "I intend to see that Richard receives all that he deserves" - How about an apology?

I am gratified that Transatlantic Line UK have responded to my submission. It is amazing what a difference RIPOFF REPORT has made.

I have been trying for two and a half years to get some satisfaction and apart from a few non-comittal e-mails in the first few months have heard nothing.

I had not even been informed my claim had been rejected, so that is news.

Regarding Transatlantic Line UK striving to do their best. Quote "Sometimes things happen. However we do our best to rectify the situation and to ensure the customer is happy with the outcome." I still have not received an apology and I can assure you that the company has done nothing to even attempt to rectify the situation.

It is a shame that they are still unwilling to accept any responsibility for the actions of their subcontractors.

Regarding the picking up of my goods, I was not informed that loading the vehicle was my responsibility. If I had been physically unfit this would have been a major problem. If Glyn Halley had informed me of this important fact, I would have arranged assistance. To find out on the day was upsetting, but I was neither "rude" nor "arrogant", just surprised and somewhat agrieved that the driver sat in his lorry watching me struggle.

Regarding my packing list - I was only asked to provide information about the number and volume of packages. Of the 37 items, 34 were delivered to me in the UAE. I was charged for the total volume of 37 packages and still have a copy of the information I provided to Transatlantic Line UK.

The computer, printer and monitor were packed in their original boxes and packing to prevent damage and were therefore clearly identifiable.

Regarding my 'fraudulant claims' for jewellery - these amounted to a total of 219 british pounds for 4 items. If I was going to commit fraud, I'm sure it would be for a larger amount. As the household effects would only arrive in the UAE 3 weeks after us, we were restricted to what we could pack in our flight luggage, hence a few lower value items of jewellery were shipped.

I still have photographs to show the state of my goods as they arrived at my house, digital versions were sent to Transatlantic Line UK. My double bed was soaking wet and mouldy, this would not have happened if it had been under cover the whole time, especially as it was securely wrapped in plastic. A folding bed left my house in perfect conditon and arrived rusty, in this climate that does happen.

Regarding the Port Authority - Why would I contact them when I contracted with Transatlantic Line UK who were informed immediately. Why on earth did Transatlantic Line UK not raise this with the Port Authority until recently?

I attempted to contact her agent in the UAE days several times. I also contacted Glyn to find out why I could not get a response. Please see below an extract from the e-mail I received from Transatlantic Line UK (Dated March the first 2006)

"Hi Richard
I have been told the telephone number is correct. Please try it again. Also an e mail has been sent to the Agents to find out why they have not contacted you.
Regards
Glyn"

They informed me the goods were available two days after the ship had docked.

I am willing to provide any number of character witnesses who will testify that I NOT a liar. They will also find it amusing that I have been accused of rudeness and arrogance, something that has never been pointed at me before. I have been working in the UAE for three years now and have glowing references, Glyn Halleys threats do not concern me at all. My managers are aware of the distress my wife and I suffered at the time and the situation that caused our unrest.

Fortunately I have copies of all my correspoondence and that of Transatlantic Line UK. I look forward to hearing from Transatlanmtic Line UK's solicitors as I have all the evidence I need to prove I am not a liar (I think you may find that is libellous).

I can categorically state that I have never filed a claim against any other company for damages. I was asked by Glynn Halley to provide a list of goods that were missing or damaged. Many things I didn't bother claiming for as they had low intrinsinic value as individual items. The total estimated amount of goods listed was 2,023 pounds. Again, if I was going to commit fraud it would not be for such a low amount.

The only reason I have complained on line is that I received absolutely no sympathy or apology for the bad service I received. Glyn Halleys attitude and demeanour changed immediately she was informed of what had happened and I soon realised that I was unlikely to receive any financial compensation (2,000 pounds is not exactly devastating, as I am earning a good salary). I understand that a company as small as Transatlantic Line UK has to rely on their subcontractors and thought that they might be concerned to find out what is happening in their name - apparently not.

Here is a piece of advice for Transatlanntic Line UK - When you are in a hole - stop digging. I still have the proof to back up all of my claims (sample above).

Regarding your final threat "I intend to see that Richard receives all that he deserves" - How about an apology?

My name is Glyn Halley and I am the co owner of TransAtlantic Line Uk Ltd.
We have been operating as Freight Forwarders in the UK for 11 years. One of the Directors has over 40 years experience in shipping as his father operated vessels in the Middle East.

We have been targeted by this man purely because he attempted to file a fraudulent claim and it was rejected.

His entire report is full of falsehoods and fabrications. Having now taken legal action all we intend doing is collating these reports.We initially did not take any action as he is obviously a liar. His report that the goods were unloaded on the docks and left outside in the rain is obviously fabricated. His goods were containerised and only removed from the container in a bonded warehouse. The Port authorities will confirm this.
The Agent in Dubai has only been informed recently of the allegations. We did not want to upset the Agent with the falsehoods. The Agent has not received any report of damaged goods from this gentleman at any time. He has not contacted him by letter or by phone.
We were informed by this gentleman that jewellery, a computer and moniter were missing from his shipment. Unfortunately for him he did not include these items on his packing list of goods being shipped. We found it very questionable that anyone would pack small items of jewellry in a shipment such as this. If he had informed us that he was packing jewellry then we would have told him to carry it on board with himself not ship with his other items.There is no evidence that he shipped a computer or monitor.
The driver on arrival at his home for collection of the goods was met by rudeness and arrogance. Drivers in UK do not load vehicles. If loading is required we send another man to assist. The shipper would bear this cost. This shipper expected the driver to load. It is because of Insurance issues that they cannot load.
The shipper received a Bill of Lading 7 days before the vessel arrived and he was told to contact the Agent listed on the Bill of Lading.
He did not. He left it until the vessel had arrived and then started complaining he hadn't been informed.
The goods were not thrown in the back of the truck. Again I leave this for the Agent to deal with. Metal furniture was rusty. Bearing in mind that the shipment had been out of his ownership for only 23 days, it seems surprising that rust appeared in such a short time.

TransAtlantic not only deny responsibility, TransAtlantic strongly dispute his version and we have the proof we need to show that this entire story is exactly that a story.
It is surprising that having suffered such devastating loss of personal effects that this gentleman has not contacted TransAtlantic or the Agent in Dubai to pursue his claim.Once we asked him why the alleged missing goods did not appear on his packing list he did not contact us again.

He is currently out of the UK. He is currently employed in the UAE. We haven't found out who his Employers are yet. We have now decided that he should be accountable for his report. I think it only fair that his Employers know what he has accused the Dubai Port Authority of and of the treatment he received from the Agency in Dubai. He is after all accusing the people who provide him with a living.

He provided a review on a number of sites. We have contacted a number of them and relayed the above to them. We did not put pressure on them but only asked them to read the facts above and make their own judgement.
I am very happy to say that they all removed the report immediately.
I am going to contact several shippers from around the world and ask them to take the time to put a report on this site and tell
of their experiences with TransAtlantic Line Uk Ltd. We strive to do our best. Sometimes things happen. However we do our best to rectify the situation and to ensure the customer is happy with the outcome.
We now have an office in US and I am hoping to expand into the Middle East next year. It has been solid progress based on hard work and good customer services. To be the target of someone like this has been very upsetting.
I have taken steps to warn UK freight forwarders of this person. I would advise anyone not to deal with him as he appears to have a less than honest agenda. I intend to see that Richard receives all that he deserves.