Complaint Review: TransContinental Title Company

I just wanted to take the time to defend the company that I work for currently have been working for now 2 years. TCT is a huge company that has served and currently serves hundred of local brokers as well as bank lenders. I work the lender Watermark Financial Partners. This lender is one of the top closing lenders within our National Closing Department. There are rules that are set up for these situations when a closer does not complete the closing as well is if the borrower decides to rescind. Before I would slander them on the internet I would try to speek to the vendor management team. They are the ones who monitor situations like this and it is not company policy to make our closers wait for their payments. However the stipulations are as follows if the loan does not close for some reason then an invoice needs to submitted to either the scheduler or the team leader of that scheduler so that you can get paid through a department that carefully monitors these. If you feel the employee you are working with is not meeting your expectations with customer service you need to go higher up. I personally don't work for the team that handles this particular lender so I cannot comment on how they work.

I just wanted to take the time to defend the company that I work for currently have been working for now 2 years. TCT is a huge company that has served and currently serves hundred of local brokers as well as bank lenders. I work the lender Watermark Financial Partners. This lender is one of the top closing lenders within our National Closing Department. There are rules that are set up for these situations when a closer does not complete the closing as well is if the borrower decides to rescind. Before I would slander them on the internet I would try to speek to the vendor management team. They are the ones who monitor situations like this and it is not company policy to make our closers wait for their payments. However the stipulations are as follows if the loan does not close for some reason then an invoice needs to submitted to either the scheduler or the team leader of that scheduler so that you can get paid through a department that carefully monitors these. If you feel the employee you are working with is not meeting your expectations with customer service you need to go higher up. I personally don't work for the team that handles this particular lender so I cannot comment on how they work.

I just wanted to take the time to defend the company that I work for currently have been working for now 2 years. TCT is a huge company that has served and currently serves hundred of local brokers as well as bank lenders. I work the lender Watermark Financial Partners. This lender is one of the top closing lenders within our National Closing Department. There are rules that are set up for these situations when a closer does not complete the closing as well is if the borrower decides to rescind. Before I would slander them on the internet I would try to speek to the vendor management team. They are the ones who monitor situations like this and it is not company policy to make our closers wait for their payments. However the stipulations are as follows if the loan does not close for some reason then an invoice needs to submitted to either the scheduler or the team leader of that scheduler so that you can get paid through a department that carefully monitors these. If you feel the employee you are working with is not meeting your expectations with customer service you need to go higher up. I personally don't work for the team that handles this particular lender so I cannot comment on how they work.

I just wanted to take the time to defend the company that I work for currently have been working for now 2 years. TCT is a huge company that has served and currently serves hundred of local brokers as well as bank lenders. I work the lender Watermark Financial Partners. This lender is one of the top closing lenders within our National Closing Department. There are rules that are set up for these situations when a closer does not complete the closing as well is if the borrower decides to rescind. Before I would slander them on the internet I would try to speek to the vendor management team. They are the ones who monitor situations like this and it is not company policy to make our closers wait for their payments. However the stipulations are as follows if the loan does not close for some reason then an invoice needs to submitted to either the scheduler or the team leader of that scheduler so that you can get paid through a department that carefully monitors these. If you feel the employee you are working with is not meeting your expectations with customer service you need to go higher up. I personally don't work for the team that handles this particular lender so I cannot comment on how they work.

Rasberries at you Rita. Have you found a job yet?

Very well said Rita. Tell them like it is.

I don't want to argue about this no longer. The thing is I did a lot of work for Union Federal, because of TCTitle. Each time there was a problem with the LO. Also if I was that bad, WHY was I given so many assignments? It does not look good with the borrowers if you emailed documents come in late & then make changes that they are unaware of until they see the documents.

I am almost sure this was done intentionally so that the borrowers may have no other option but to sign. NOT MY PLACE TO SAY! The borrowers know how to read & see it for themselves. What is it I had to tell the borrowers that would have made you happy? I cannot force them to sign anything. REMEMBER, it was the borrowers decision to recind & not mine.

BUT I guess you want to blame me because it does not make you guys look good, so why not put the blame on the notary signing agent. It was the documents that were out of line for the borrowers. I sat in on many arguements borrowers had with the LO & NOT ME. I did my job & I do it well otherwise I would not have had so many assignments from TCTitle.

I would tell borrowers I am an INDEPENDENT CONTRACTOR & any problems had to be handled by their LO & not me. If you think you are hurting me so I don't get anymore assignments. You are probably succeeding. But if that is the way it is, SO BE IT! THE END!!!!!!

Remember I also have documentations to back me up too. I am sorry it had to come to this, but I made the trip to the borrowers & I should be compensated for my time. I don't work for free!

I finally got paid for my services rendered. It was short but none the less I got paid. I really had no beef with Transcontinental Title. My beef was with the way I was treated by Union Federal Mortgage.

In all respect to the situation at hand, I am well aware of the circumstances and I beg to differ. Not to put all blame on Rita, however she had been assigned quite a few deals in CT for both Transcontinental and Union Federal. Union Federal received nothing but complaints from borrowers regarding this closer.

Many of the borrowers who needed to re-close for one reason or another, specifically requested that she not be used. An individual (who will remain completely and totally anonymous) actually complained to Union Federal regarding the fact that upon asking the notary questions in reference to specific documents and what they meant, Rita gave no insight.

TransContinental Title is generally a good company, but they are and have always been somewhat disorganized when it comes to closings. Packages come in 20 minutes before the closing, names are left off the mortgage, documents are not always filed in a timely manner.

That being said, they have always been a good paying customer of mine (I'm now an independent and do contract work for them) and are generally very nice to deal with. I would suggest you contact someone higher up than you are currently dealing with, especially if it is the obnoxious, ignorant person who is making threatening posts to the woman who is complaining.

You're not doing your company any favors, whoever you are - go back to English class and learn to write a coherent, grammatically correct sentence and your words will carry alot more weight. TransContinental deserves a better spokesperson than that.

Dear Rita & Donna. Your whining will get you nowhere. All it will get you is a visit from a process server with a cease and desist for slander. Do not think you are above the law. A law suit would not help your petition for whatever compensation you are seeking. Choose your battles wisely. Have a nice day.

When I went with her we where out in and out of the borrowers homes in about 30 minutes tops depending on the borrowers questions. She is very professional in all that she does.

She cares about the borrowers and wants to be on time. Her problem was that with the e docs coming in last minute. She wanted to leaving room to find the house and the street. Therefore, Rita wanted all the e docs to be ready to go by 12 or 1 pm tops.

In all the cases with Union Federal loans they wait to the very last minute to e mail those docs. It is, as if, Union federal does not care if the notary was on time or not or care about the busy roads at different times of day the notary's would be on those busy roads.

For example if the signing was in Hartford and it is a one hour drive one way depending on how busy the highways are she would like to leave by 3:30 pm for a 5 pm signing. Leaving room to find the house and the street. She would tell them this important information thinking they would be thoughtful and have the e docs when she requested them. But no. They would wait up to about 4 pm to send them.

No notary should but up with a company that does not care for doing the job right in the first place. Notarys's are part of that team and it is very bad out look for a company Like Union Federal to play games with the notarys and there assigniments.

It is a shame that Union Federal does not take the high road and admit to there wrong doing. It is so easy to blame the notaries for Union Federal incompetent employee's that is in change of making sure that the e docs are on time to the notary and the time the notary requires them.

Rita knows the State of Connecticut and the Roads and the Highways. It is not that easy to get around in this State.

Like I said, Rita is very professional and all the borrowers like her.
Rita was not asking a lot to have the e docs by a set time period and get paid on time regardless if the loan closed or not.

Union Federal likes to pass the buck and but the blame on the notarys for (Union Federal) not doing their job right from the start. It all start with the top people and it works its way down.

When I went with her we where out in and out of the borrowers homes in about 30 minutes tops depending on the borrowers questions. She is very professional in all that she does.

She cares about the borrowers and wants to be on time. Her problem was that with the e docs coming in last minute. She wanted to leaving room to find the house and the street. Therefore, Rita wanted all the e docs to be ready to go by 12 or 1 pm tops.

In all the cases with Union Federal loans they wait to the very last minute to e mail those docs. It is, as if, Union federal does not care if the notary was on time or not or care about the busy roads at different times of day the notary's would be on those busy roads.

For example if the signing was in Hartford and it is a one hour drive one way depending on how busy the highways are she would like to leave by 3:30 pm for a 5 pm signing. Leaving room to find the house and the street. She would tell them this important information thinking they would be thoughtful and have the e docs when she requested them. But no. They would wait up to about 4 pm to send them.

No notary should but up with a company that does not care for doing the job right in the first place. Notarys's are part of that team and it is very bad out look for a company Like Union Federal to play games with the notarys and there assigniments.

It is a shame that Union Federal does not take the high road and admit to there wrong doing. It is so easy to blame the notaries for Union Federal incompetent employee's that is in change of making sure that the e docs are on time to the notary and the time the notary requires them.

Rita knows the State of Connecticut and the Roads and the Highways. It is not that easy to get around in this State.

Like I said, Rita is very professional and all the borrowers like her.
Rita was not asking a lot to have the e docs by a set time period and get paid on time regardless if the loan closed or not.

Union Federal likes to pass the buck and but the blame on the notarys for (Union Federal) not doing their job right from the start. It all start with the top people and it works its way down.

When I went with her we where out in and out of the borrowers homes in about 30 minutes tops depending on the borrowers questions. She is very professional in all that she does.

She cares about the borrowers and wants to be on time. Her problem was that with the e docs coming in last minute. She wanted to leaving room to find the house and the street. Therefore, Rita wanted all the e docs to be ready to go by 12 or 1 pm tops.

In all the cases with Union Federal loans they wait to the very last minute to e mail those docs. It is, as if, Union federal does not care if the notary was on time or not or care about the busy roads at different times of day the notary's would be on those busy roads.

For example if the signing was in Hartford and it is a one hour drive one way depending on how busy the highways are she would like to leave by 3:30 pm for a 5 pm signing. Leaving room to find the house and the street. She would tell them this important information thinking they would be thoughtful and have the e docs when she requested them. But no. They would wait up to about 4 pm to send them.

No notary should but up with a company that does not care for doing the job right in the first place. Notarys's are part of that team and it is very bad out look for a company Like Union Federal to play games with the notarys and there assigniments.

It is a shame that Union Federal does not take the high road and admit to there wrong doing. It is so easy to blame the notaries for Union Federal incompetent employee's that is in change of making sure that the e docs are on time to the notary and the time the notary requires them.

Rita knows the State of Connecticut and the Roads and the Highways. It is not that easy to get around in this State.

Like I said, Rita is very professional and all the borrowers like her.
Rita was not asking a lot to have the e docs by a set time period and get paid on time regardless if the loan closed or not.

Union Federal likes to pass the buck and but the blame on the notarys for (Union Federal) not doing their job right from the start. It all start with the top people and it works its way down.

All I want is what is owed to me. I have letters (emails) here at my home stating I will be missed, because I told them I did not want to do Union Federal Closings because they are always troublesome. Maybe you are right I don't know how to handle the loans you write up. I just had very bad experiences with Union Federal.

I was also told by Transcontinental Title that if a loan doesn't close, Union Federal does not pay. Also I do have an e-mail from Transcontinental stating that " I am right about Union Federal they cause most of their own problems".

I have nothing bad to say about Transcontinental Title except they are not paying me and I would like to be paid for my work. What's wrong with that? I am sure you would not want to work for free. Would you? I like the people there at Transcontinental Title.

HOWEVER, I do not like Union Federal. I have to sit there & listen to the borrowers complain how the loan officers lied to them. I also tell them I have nothing to do with Union Federal & I am an Independent Contractor. They say one thing on the phone & the documents state something different.

I had an incident where the borrower had to pay fees at the closing & the loan officer never even said anything to the borrower. It was on the Settlement Statement. She was very upset & called the Loan Officer up. Which I told her to do because I have nothing to do with that. A notary is a witness to their signatures & to prove that the borrowers are who they are. Then Union Federal tries to cover themselves in that lie with a document saying "no verbal agreement".

I told Transcontinental I did not want to do anymore Union Federal because there are so many problems. I don't know the borrowers circumstances, but borrowers are the ones that refuse to sign, because they see it. They look on there settlement statement & see all the numbers themselves.

I don't know what is discussed between borrower & loan officer & I would love to have the borrowers sign, but they refuse because of what the documents have on it. NOT WHAT I SAY TO THEM. I don't discuss that because I am in no position to say anything. I am not slandering anyone. I am just stating facts that happened on my closings.

I feel bad for people who deal with Union Federal. But I should state this too. It may not be Union Federal in general, it is the loan officer that puts the deal together. But it doesn't make Union Federal look good for sure.

I would like to know where you got your fictious story from. 3 hours to do a signing? You mean 3 hours sitting there listening to borrowers complain about their loan & I know I didn't write it up. I am a Certified Notary Signing Agent & I do know my job. I cannot say to the borrower good or bad. They know that for themselves.

Rita's bashing of Union Federal and Transcon is totally without merit. In the first place Rita really thinks way to highly about herself and her abilities as a closer. On an average it takes 45 minutes to close a refinance of a mortgage. Rita needs 3 hours.

She has very little understanding of each instrument being executed and gets a bank representative on the phone on every page turn to explain. She has no concept of time and is always late for a closing or lost in another county. Her incompetance is only compounded by her irresponsible comments and she could find herself in a lawsuit for unwarranted slander.

Transcon is a good outfit and their closers are usually very good. When an entire company with hundreds of origionators protest against Rita being the closer do you think something is wrong? Well hooray to good outside closers and booo hiss to those that should re-evaluate their carreer direction and know what they are and are not cut out for.