Complaint Review: TransFirst

I was deciding between Intuit Go Payment and TransFirst.  I made it very clear to my salesperson that I was looking at the two services and wanted to know ALL the fees involved so I could make the best decision based on the volume of transactions I was doing.  After he told me the fees, I decided to go with TransFirst.  Well, then I get the application and notice there is a $85 fee we did NOT discuss and the monthly service fee is higher.  I expressed my concerns and the monthly service fee was reduced and I was told that after I signed up, the sales person would give me a referral credit to offset the $85 application fee, which was NOT disclosed in our previous discussions.  I agreed and signed the contract.

Needless to say, after that, I never heard from the salesperson again.  I contacted him regarding the $100 credit and he never responded.  Then I get my first bill from TransFirst and was billed over $50 in fees.  Meanwhile, I only process 2 credit card transactions.

I emailed my sales rep again, and he immediately gives me the number to cancel my agreement.  I call customer service, they ask why I want to cancel and I explain what my salesperson said to me, and they just said, "ok" and processed the cancellation.  I received no credit or even an apology.

Stay away from them, other merchant services do the same thing with a lot less fees and lies.