Complaint Review: Transformco

I renew my protection agreement plan yearly since 2016 on my Kenmore washer and dryer.  On April 24th it stopped working and I immediately reported it to sears protection agreement.   I have had at least 8 visits to my home and 2 parts ordered each time.  One time I called the technician after he left and told him it still wasn't working, he asked me what was/wasn't doing and ordered 2 more parts.  I have dealt with being transferred from dept to dept each time I call and no one is able to assist me.  When I ask to speak to a supervisor, I am told I can't, they aren't available or I would have to submit a ticket to have one contact me.  I have yet to hear back from the escalation dept, I have submitted at least 4 of those.  Finally, mentally stressed/exhausted, and financially struggling with the cost to wash clothes, I file a BBB claim.  I get an email from Ellie Rogers who offers me a replacement washer.  She places the order on June 19th to be delivered on July 8th.  On July 3rd I get a call that says the shipment has been delayed.  I email Ellie and get no response.  I call customer service and they tell me that if that is the message I received someone will call me to reschedule.  WHAT?! July 5th I get a call that the washer will be delivered on the 8th of July.  Okay, no problem.  Guess what? No washer.  Sears call on an automated system at 6 pm and said it won't be here until July 22nd.  My son has a college event to attend on July 22nd out of state! The guy said well call when you can have it delivered, you have to figure it out. JUST RUDE!!  I requested the value of the washer to be sent in a check so I can just buy a washer and be done with Sears.  Although I feel I should be compensated for other things, I just want to be done.  I don't want to have to deal with their customer service anymore or their unknowledgeable contracted technicians.  I don't want to have to deal with the warranty or even the possibility of the order not being fulfilled on the 22nd!! I asked to speak to a supervisor, but the guy who declined to give me his name says I am not transferring you, you will wait until the 22nd and we are sick of you and this.  I hung up and have been telling my story to every site I can since then.