Complaint Review: Transit Access Pass - Los Angeles (TAP)

 On Monday, Nov 23rd, I reviewed the TPA web page regarding the seven day pass, and decided to get two passes for transportation to Six Flags Magic Mountain. At the TAPTOGO kiosk, the display indicated that the transaction was unsuccessful and to try again. I did several times at different machines and with two different credit cards, until I received two cards with a successful screen. I then took one metro bus to a Valencia bus. The Valencia driver indicated that my tap card did not work and attributed it to a system delay. After arriving at the next transfer, an attendant at Valencia indicated that the card does not work in their system. I called TAPTOGO to request a refund and was told it is a three week process to consider the request. I subsequently discovered that TAPTOGO charged my credit card for each of the failed transactions, a total of 8 times on two different cards. I called again, and was told that the erroneous charge would take 3 weeks to review and correct. Moreover the Valencia attendant indicated that many tourist find that their 7-day card does not work in their system. The web page is unclear and misleads the unaware that it works on all of metro LA. Moreover, three weeks to correct 6 erroneous charges is unacceptable-beyond the non functional kiosks.