Transplant Transmission Specialists ripoff -dishonest, incomplete customer feedback to get more money from customer Downingtown Pennsylvania
I took my Jeep Cheroke to have the transmission diagonosed and fixed. Was then told that the rear differential needed to be fixed. I was ready to take it to anothe mechanic, but was told 'we can do that' so I let them do the work on it. After paying over $2,500 I picked up the car. The next day I was driving the Jeep (30 miles away) and a lot of smoke came from the back. I exited from the expressway - My life was in danger - I thought the car was on fire. The car stalled, I jumped out of the car and called the Police and Fire Department. I also called Transplant Transmission and never received a call back from Alan the Manager. By the time the Police arrived, the smoke had subsided, however, the vehicle was not driveable and I had to be pushed off the road to wait for a tow truck. I had the Jeep towed back to Transplant Transmission. I was then told I had a problem with the front differential. My question was why wasn't this looked a initially and addressed with me - it's like brakes, if you replace the rear, you would look to see if the front needed to be replaced. After another $1600 I picked up the Jeep. The next day after driving with my 2 year old granddaughter and son in the Jeep, coming through a toll booth I heard a clicking sound - saw it was coming from the wheel - something was rubbing against the wheel and it caused the wheel to move. Once again my life, my granddaughter and son's was in danger - the wheel could have come off. I called Transplant Transmission to ask if they thought this was driveable and after calling a few times because of no return calls, I was told they would send a tow truck to get the Jeep. The next day I was told that they checked, they took the wheels off and checked, they took the rear differential apart and checked and could find nothing wrong with the Jeep. After paying a tow bill of $189, I picked up the Jeep. Next day I was driving an once again a lot of smoke came out of the back and clicking sound could be heard again. I called and told them I was taking the Jeep to a dealer because I no longer trusted them in repairing the Jeep or telling me exactly what is wrong. The chrysler dealer informed me that a plug was missing from the rear differential and they also replaced the fluids. They also noticed that the car would drift backwards when in park. I then call Transplant Transmission again and told them all of this. They said the plug was in - inferring that someon was lying. I told them I was bringing the Jeep to the, to fix the trasmission which is under warranty. They then started telling me about the lose console caused the problems with the drifting. Once again a comversation after the fact rather than a discussion on the frontend. After they looked at it they then informed me that the pion was bad and that this was something that they replaced, but not covered by warranty because the size of the wheels caused the problem.
Their customer service STINKS! Each time they were getting more money for doing something that they said needed to be sdone after the fact. If they had me as a customer in mind, they should have talked to me about everything so I could make a decision on IF I wanted to get the Jeep fixed. But No...they nickle and dimed me and now it still isn't fixed.
Gwen
West Chester, Pennsylvania
U.S.A.
5 Updates & Rebuttals
Arlene
Downingtown,Pennsylvania,
U.S.A.
NOTE - THIS COMPANY IS IN ARIZONA!
#6REBUTTAL Owner of company
Thu, February 02, 2012
Please don't confuse Transplant Transmissions in Pennsylvania with the company in Arizona.
JohnWells
United States of AmericaNew Management...Maybe?
#6Consumer Comment
Tue, May 24, 2011
Maybe this place is under new management or something but I have read really mixed reviews from them, most of which come from out of state ( I am in AZ ). I asked them why their reviews were so poor and the guy said they narrowed their business to Arizona only to improve quality control. Hopefully, this is the change that was needed because my experience was good.
Arlene
Downingtown,Pennsylvania,
U.S.A.
Full story disclosed. This case went to court and Transplant won hands down. Customer did not report accurately to Ripoff Report
#6REBUTTAL Owner of company
Wed, April 22, 2009
Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner.
This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006.
The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again.
The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing.
The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle.
Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires.
It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.
Arlene
Downingtown,Pennsylvania,
U.S.A.
Full story disclosed. This case went to court and Transplant won hands down. Customer did not report accurately to Ripoff Report
#6REBUTTAL Owner of company
Wed, April 22, 2009
Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner.
This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006.
The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again.
The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing.
The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle.
Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires.
It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.
Arlene
Downingtown,Pennsylvania,
U.S.A.
Full story disclosed. This case went to court and Transplant won hands down. Customer did not report accurately to Ripoff Report
#6REBUTTAL Owner of company
Wed, April 22, 2009
Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner.
This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006.
The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again.
The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing.
The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle.
Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires.
It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.