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  • Report:  #447525

Complaint Review: TransUnion Credit Reporting Agency

TransUnion Credit Reporting Agency I purchased a report with analysis and score and they only gave me the report and score. Internet Nationwide

  • Reported By:
    — Littleton Colorado
  • Submitted:
    Wed, April 29, 2009
  • Updated:
    Wed, April 29, 2009
  • TransUnion Credit Reporting Agency
    annualcreditreport.transunion.com/user/returnUser.jsp?fc_se=headerTab&cb=FA
    Nationwide
    U.S.A.
  • Phone:
    866-744-8221
  • Category:
    Bait-and-Switch

I ordered a free credit report from TransUnion and then added $7.95 to get my score and an analysis. I only got the score. I called customer service and the first person said that I only orderd my score. I found my receipt and it clearly says Credit Score and Analysis... $7.95. I called back and reported this to the next customer service rep. and he said that the analysis had been cancelled. I asked, "By who?" and, "When did it get cancelled?" He didn't answer. I then asked to speak to a supervisor or manager and was on hold for so long that I hung up.

This is extremely poor business practice and just as bad on customer service. Does TransUnion really need $6 more that badly?!

Realtor rojas
Littleton, Colorado
U.S.A.

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