Complaint Review: Travco Ent. Inc.

Beware of TRAVCO they do not adhere to their contract

I purchased the Kirby vacuum under duress Thursday, December 1, 2016, from Brandon after meeting him in my driveway after a long day of work and medical testing. I informed him during his sales pitch that I had MS and I was not processing anything else he was telling me in his demo that had taken about 2 hours to long. He told me he was trying to take his girlfriend on a trip and if I wanted to cancel I had 3 days to do so per the contract.

Less than 2 hours after Brandon and his supervisor Jay left my home with my vacuum; I turned on the Kirby vacuum they had sold me and could not get it to work.

I called Travco @ 717-741-5163 and only got a voice mail that clicked and then beeped. In a panic I called United Consumer Financial Service Company to inform them that I had purchased the Kirby vacuum earlier and I wanted to cancel and I was afraid it did not work. The lady I spoke with was very nice and told me to send in my cancelation notice but to make sure to send it certified. I thanked her and let her know I was filling it out as we spoke and I asked if she could please make note in the computer that she and I had spoken, she said yes and also gave me the number to Kirby Consumer reports 1800-494-8586.

Friday, December 2, 2016, I took the cancelation to the post office and mailed it certified #70160910000064682455. I figured I would try and call the office again to let them know it was on the way and a woman answered. I let her know I wanted to cancel and she told me that Brandon and Jay were on their way to my home. Now this was at 11am. I told her they could come all they wanted but the certified letter is already in the mail. In the evening, Travis and Jay showed up to my home and the first thing out of my mouth was “great you came to pick this up”. Jay said “no Ms. Janelle we’re going to make sure you know how to work it”. After she turned a dial in the front of the machine and tried to use it, I asked her and Brandon to leave my home. My mother knowing of my condition was not happy nor was my husband. I asked Jay and Brandon to leave because I knew my cancelation notice was in the mail and I didn’t care to hear anything else Jay and Brandon had to say. I had an error in judgement purchasing the vacuum.

Days go by of me calling Travco being told people were on vacation and that no one had received my certified letter, and if they did they couldn’t get into the computer.  After receiving a payment book in the mail from the finance company I called them to let them know what was going on and they told me they could not do anything until Travco received the cancelation notice and let them know it was accepted. I was assured that as long as I was in the time frame and did in fact send the cancelation certified there should be no issue. I gave them my tracking number and continued to wait.

Finally, Tuesday, December 27, 2016, I get a call from Travis himself telling me that my cancelation is illegal due to the fact that Jay and Brandon came back to my house 12/2. Travis is saying that I told his sales people I was going to keep the vacuum and I should have sent in a second cancelation notice.  Travis say’s that by Brandon and Jay coming to my house the evening of 12/2 to drop of some bags and re-demo (which they did not have a chance to do because I told them to leave) I should have sent in another cancelation. I told Travis that what he was saying was not true and he continued to talk over me telling me what he had in his notes and that he would have to look at them again and call me back in a few hours.

After no call back from Travis I called the Kirby Consumer number I was given 1-800-494-8586 and spoke with Monica. I explained to her what was going on and she took my tracking # from my certified letter, looked it up on her computer and saw that in fact my certified letter was received at the front desk of Travco on December 5^th. Monica told me she would send Travis an email for him to return my vacuum and pick up the Kirby.

Today, December 30, 2016, I just hung up with Monica letting her know I had now heard from Travis. She told me that he sent me a letter in the mail and I should receive it today. She says there is nothing else she can do because Travco is saying that I agreed to keep it and I should wait to see what the letter says. She told me it would be in my mail today. I called the Travco Company and was told no one was in the office but the young lady I spoke to does see a letter was mailed out and I should receive it today.  At this point they are in breach of the contract. The 10 days has expired for them to return my vacuum and now the 20 days has expired for them to pick up this Kirby.