Travel Agency Network; T.A.N.; Capital Vacations; Capital Aid took my money and refuse to return it or provide me with accurate information that will allow me to contact them Treasure Island; St. Petersburg Florida
I was contacted by TAN in May 2003. I called back and had services cancelled the day after they had called me. I was told that all services were cancelled and no money would be pulled from my account.
One month later, the checks I had written for bills began bouncing. After a long look at bank statements, with an officer from my bank, it was discovered that this company had taken $100 from my checking account under the TAN name. They also took out $60 under the name Capital Aid.
After several attempts, I was finally able to contact the company. They argued my status, cancelled my membership, gave me a cancellation number and told me that I would have to write the company and request that they return my money, as per their original agreement.
They also stated, that I would have to make a separate call to Capital Vacations (same company, located in same building with exact same address), and do all the same with them. I'm still waiting for my refund. And I haven't been able to get a live person at the company since. They still have me as a member.
Christy
Cincinnati, Ohio
U.S.A.
3 Updates & Rebuttals
Linda
Seattle,Washington,
U.S.A.
HOW DO WE GET THEM? ..Most of the comments are from the east or middle east!
#4Consumer Comment
Mon, August 09, 2004
They are even getting up here!!! SEATTLE... Most of the comments are from the east or middle east! How much more are they going to get at? Some one has to stop them.
I recently recieved Travel Agency Network's letter. They called me on 7-26-04 and the letter was postage stamped 8-4-04!!! I recieved it on a Saturday and the letter says 8-9-04 is when my free trial period ends. Well the Co. is supposedly closed until Monday and that leaves me no time to do anything. I called and cancelled with the automated system, but instead each time I call back I get the same number. THis is a run around scam!
I have closed all my accounts, but I am afraid that this company may ruin my credit and state that I did not pay when I agreed to and all that. Do you guys think they would actually go after the money? PLease help me, I am still in college trying to start a BA and I don't want them to ruin me. ANything would help. THank you
Solange
Cincinnati,Ohio,
U.S.A.
Capital Vacations fraud
#4REBUTTAL Individual responds
Mon, July 19, 2004
I too was contacted by Capital Vacations less than two weeks ago. And I am very grateful to this website for the information provided (I became suspicious after a week when no Capital Vacations package arrived and my bank account was authorized to have money removed from it). I have not had any money removed from my account because I have already closed it. I have complained about this company to the Federal Citizens Information Center, who then told me to complain about them to the Federal Trade Commission (1-877-382-4357). The FCIC also told me to complain to the State Consumer Protection State office of the Attorney General's office (1-800-282-0515 for Ohio). Also, if you have had money removed from your account, to file a local police report as well as a better business bureau complaint. The FTC also recommended that if there were enough of us willing to file a class action lawsuit against this company, it would be the best thing. The next thing is request a credit report from the following numbers:
1-800-525-6285
1-888-397-3742
1-800-680-7289
providing them with a photocopy of social security card, driver's licence and utility bill in order to request the report. If Capital Vacations has put down something against the consumer, dispute it with the credit reporting agency and provide documents in support of your claim.
I'd be willing to participate in a lawsuit against this company if anyone else would join in should file a Rip-off Report.
Sally
Grants Pass,Oregon,
U.S.A.
How to get your money back ..PRESIDENT'S HOME PHONE NUMBER IS 727-367-7079!!!
#4Consumer Suggestion
Thu, October 02, 2003
I went round and round with this company, but actually GOT MY MONEY BACK!!! Persistence paid off. I was unable to cancel my service. Endless loop telephone maze, no way to talk to finance dept directly; wrote letters, they did not respond, and they actually started to hang up on my calls.
Did some research on the better business bureau website in the area and then did some directory searches, and found the PRESIDENT'S HOME PHONE NUMBER IS 727-367-7079!!! I called him here and got my FULL REFUND. Anyone want to consider a lawsuit? I have an axe to grind.
Nicholas V Del Corso
1 Bellevue Dr
Treasure Island, FL 33706-1201
(727)367-7079