Complaint Review: Travel Lodge

The following complaint was submitted on 4/27/2004 5:46:46 PM:

CUSTOMER INFORMATION:

Debbie K
Pryor, OK United States 74361

COMPANY OR ORGANIZATION INFORMATION:

Travel Lodge
110 Huntsville Drive
EUREKA SPRINGS, AR United States 72631

COMPLAINT INFORMATION:

Complaint #: 1474728
Complaint Type: General Complaint (not a car maker)
Date Received: 4/27/2004
Primary Complaint Classification: Credit or Billing Disputes
Secondary Complaint Classification: Service Issues
Complaint:

I reserved a room with Travel lodge in March online. I did not recieve an e-mail or phone call from them. I called them on the 20th of April to confirm my reservation and they could not confirm and did not confirm. They charged my account for this room anyway. No deposit was ever taken from my account, just the whole amount of 43.97 5 days later. When contacted about this dispute they said that they did confirm but I have no e-mail or phone call for confirmation. I would like to see these people refund my money. They need to change thier practices so this does not happen to anyone else.
Desired Settlement: Refund
Settlement Explanation:
full refund

Customer Service Rep: Ms. Debbie K
Product or Service: motel/hotel
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made: Yes
Purchase Price: 44
Disputed Amount: 44
Payment Method: Credit Card
Purchase Date: 4/26/2004
Problem Date: 4/21/2004
Complaint Dates: 4/21/2004, 4/26/2004


The bureau that will handle your complaint is:

BBB of Arkansas
12521 Kanis Road
Little Rock, AR 72211 -2605
Phone: (501)664-7274
Fax: (501)664-0024
Email: complaints@bbbarkansas.org
WWW: http://www.arkansas.bbb.org

Debbie
PRYOR, Oklahoma
U.S.A.

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