Travelers Advantage/Trilegiant Corp Fraudulent billing via credit card Norwalk Connecticut
In 2003 after making a car rental reservation with Budget Rental cars, I was forwarded to TravelersAdvantage to a very rude and pushy rep offering a 90 day trial to their services for
a one dollar fee. I was told that I could cancel anytime within that time period and no further chages would be billed. And I did just that.
I called after only 3 weeks and after a very tough time again, I finally got it cancelled.
BUT!! They are STILL billing our credit card annually for $89.99 and will not even answer correspondence to their executives! It's as if they know what they are doing is theft but don't care.
I want everyone to know about our experince with this company and their refusal to cooperate with us. I am currently working with our credit card company to resolve this matter, which should not even be something that we are having such a hard time with. JUst shows what kind of company TravelersAdvantage is.
Thomas
West Covina, California
U.S.A.
1 Updates & Rebuttals
Tanisha
Moncks Corner,South Carolina,
U.S.A.
oh well
#2UPDATE EX-employee responds
Fri, March 17, 2006
That is kind of your own fault for enrolling in something you weren't sure about. So many people feel the need that they don't need to check their statements because "they don't use their card" or "I'm not concerned about my identity being stolen" or "they won't get anything." People fail to realize how smart people are nowadays and have nothing better to do than to sit around and figure out how to make other peoples lives miserable and theirs better.
I used to work for a call center that enrolled people in those programs and you have to go through a process to get authorization over the phone to charge an account. Now you will know for the next time!!!
Sometimes people forget that you get what you pay for and you got what a dollar will get you. Just hang up and don't get pressured. I used to work for these people and we are trained on how to manipulate you into thinking you can "just try it." Just hang up because most of the time we don't want to talk to you either but that is our job!!!