Complaint Review: Travelers Insurance

When I was rear ended, I had to go to the internet to even find a phone number for this company. When I called, the lady that answered was very rude.

The claim agent called me later, and sent me across town to - not an insurance office, but a Honda dealership. There are no local physical addresses for Travelers in Alabama.

Although I had the accident report that stated the lady that rear ended me was at fault, I was told that this would have to be investigated by the insurance company.

I was sent across town in rush hour traffic, where an estimate was written up, using all used parts to repair my truck.

When I insisted I wanted new replaced parts, the claim agent refused. He showed no concern when I told him my insurance company will pay the damage and sue Travelers.

Ken
Westover, Alabama
U.S.A.