Complaint Review: Travelocity

Like so many other claims on here, I too was paid for and was promised a package and delivered only a small portion of it.

My newly-wed wife and I deceided to book our honey-moon through Travelocity. We bought our air and hotel to Puerto Vallarta, Mexico. Our flight was fine, however upon checking-in at our hotel, we were told that there had been no reservation made or payment received. This was unacceptable since Travelocity had no problem charging my account $1,800.00.

After spending approximately 8 hours on the phone with inaudible, and incompetent third world operators, I was charged international rates on my phone exceeding $500. I was assured the problem was "fixed" by all 8 operators I spoke to confirming my payment and reservation.

In the end, I had to pay for my seven (7) night stay upon checking-out. I am now out an additional $1400.00 for the $200 a night resort. This was in October, it is now January. Travelocity has not accepted responsibility for their erroneous actions. My $1,800.00 inclusive honeymoon ended up costing me $3,700.00.

I am now currently blogging Travelocity with every site possible for ruining my honeymoon. If you have had a similar issue, I strongly urge you to do the same.

Miket
ann arbor, Michigan
U.S.A.