Complaint Review: Travelocity

I purchased a vacation package on Travelocity and paid for the cancellation insurance (which was extra).  I had to cancel so.  First, let me say that I was hung up on 3 times and on the 4th try, transferred all over planet Earth before I got someone to help me. Upon cancelling, I utilized the trip insurance I purchased and got a full credit back for the hotel portion of my trip (which was nothing special since this would have usually happened even had a booked a hotel on my own since this is a usual practice with most hotels..... I cancelled 4 months prior to my trip).  The Travelocity rep. then tells me that they will not give me a refund for the airfare portion of my trip due to the fact that airlines don't refund tickets however I can reuse the ticket towards the airfare portion should I book another vacation package and apply the airfare credit towards the airline portion of the package as long as I fly the same airline that the credit was issued on....here's where the lie comes in, they also said that with the purchase of the insurance (which I had)  they would cover the $200 fee that the airline charges you to change your ticket to when you decide to reuse it.  Well, I decided to reuse the ticket and book another package.  Now Travelocity tells me that I cannot use the ticket towards another package even though I'm flying the same airline, and that I have to book the airline "seperate" from the hotel in the package.  By booking the airfare and hotel seperately in the package, my additonal costs was over $200!  So, in other words, to make up for their kind gesture of "covering your fee charged by the airline", they "pad" the airfares by anywhere from $100 - $250 to make up for their cost of covering this fee without consumers even know it.  For example, my cost of the air with the package was $485 and booked seperately was $691.Can you smell the airline fee of $200 in this price somewhere?   What rip off artist!! So, now I'm stuck with a United Airlines credit that I can only use through Travelocity and will have to pay an inflated price when I book an airfare (and oh, by the way, they say that they still have to charge your card for the $200 fee but will give it right back to you when booking). This was a lesson learned and I will never use Travelocity again!  With all of the complaints filed against them (unanswered) exactly who are they paying off to stay in business??  I purchased a vacation package on Travelocity and paid for the cancellation insurance (which was extra).  I had to cancel so I utilized the trip insurance and got a full credit back for the hotel portion of my trip (which was nothing special since this would have usually happened even had a booked a hotel on my own since this is a usual practice with most hotels..... I cancelled 4 months prior to my trip).  The Travelocity rep. then tells me that they will not give me a refund for the airfare portion of my trip due to the fact that airlines don't refund tickets however I can reuse the ticket towards the airfare portion should I book another vacation package and apply the airfare credit towards the airline portion of the package as long as I fly the same airline that the credit was issued on....here's where the lie comes in, they also said that with the purchase of the insurance (which I had)  they would cover the $200 fee that the airline charges you to change your ticket to when you decide to reuse it.  Well, I decided to reuse the ticket and book another package.  Now Travelocity tells me that I cannot use the ticket towards another package even though I'm flying the same airline, and that I have to book the airline "seperate" from the hotel in the package.  By booking the airfare and hotel seperately in the package, my additonal costs was over $200!  So, in other words, to make up for their kind gesture of "covering your fee charged by the airline", they "pad" the airfares by anywhere from $100 - $250 to make up for their cost of covering this fee without consumers even know it.  For example, my cost of the air with the package was $485 and booked seperately was $691.Can you smell the airline fee of $200 in this price somewhere?   What rip off artist!! So, now I'm stuck with a United Airlines credit that I can only use through Travelocity and will have to pay an inflated price when I book an airfare (and oh, by the way, they say that they still have to charge your card for the $200 fee but will give it right back to you when booking). This was a lesson learned and I will never use Travelocity again!  With all of the complaints filed against them (unanswered) exactly who are they paying off to stay in business??