Complaint Review: Travelocity

We're being victim of the old bait and switch tactic, or should I say scam! I used travelocity's website to book a Las Vegas vacation package which included round trip airfare and hotel for me and my girlfriend for $895(website shows $813 but we opt to upgrade to a suite in our hotel. I started booking the vacation package upon seeing the great deal that was being offered on their website. On 1/11/13 I was able to find a package for me and my girlfriend that departed Spokane, WA and arrived in Las Vegas. Our package included our stay at "theHotel" at the "Mandalay Bay Resort", which was suppose to include 2 free show tickets of our choice from a list they provided ranging from Chris Angel's Believe, to The Beatles:Love Cirque du Soleil, because we'd be staying for 3 nights or more. We also selected to have an additional charge which included ground transportation from the airport to our hotel, and again when we were leaving for $28. First off in order to get the free ticket voucher for the show we have to pay for our package upfront. This didn't bother me too much however going back and fourth between two different websites made me feel a little uneasy. (they make you book, purchase, get confirmation code from a seperate website which I beleived to be MGM's website, then go back to your original booking page on travelocitys website and insert the code to get the vouchers)

Anyway right as I get everything all finalized and click the final green "Book Now" button the price almost doubles due to availability issues. I understood this at first and tried again an hour later thinking maybe I clicked something twice etc. Well what do you know...it's back to the original price $813. Again I went through the process and this time made 100% sure everything was entered correctly. The whole time I had 2 passengers. the original was $406 per person. With everything done correctly I get to the final stage. Here is when I upgrade to the V Suite which makes it jump to its final $895 mark as well as the shuttle to airport (so far all is fine and dandy). As you may have guessed the final moment its jumps its price again to $1200.

So here is when I think something is fishy...I call the customer service again, as I did previously once shocked at the last minute jump in price. This call goes to the same exact customer service rep. Some guy named Jim. He tells me that he sees the price as $1200 and to try again later. So later that evening I try again only this time have my girlfriend call and pretend to have an issue with selecting transportation. Of course we call BEFORE making that final click as again the price drops back to $813. With that price displayed on my computer screen, my girlfriend says she wants to finalize everything and this times tells him not to include transportation. She asks if the total was the right total and if there were other charges and he says no and that the $813 is the final amount due. He tells her to try again after giving instructions how to use the website, once again it jumps to $1200. I call back and tell him whats going on and he says that its just an availability issue. I ask how come their website always displays the $813 and not the $1200 and he gives no clear answer other than availability and timing. I find it strange that we are connected to the same customer service rep. You'd think with as many people flying on planes and staying in hotels that travelocity would have a large staff to properly handle the high volume of calls. I need help figuring out how to do this right and get the deal promised like their website say, and how to make travelocity own up and fix their obvious devious attempts to bait and switch people who are guilible and excited for a decently  priced vacation. What do I do? I have very good antivirus and firewalls on my computer. And I doubled checked the web address to make sure it wasn't a worm posing as travelocitys website. All indications from myself and my buddy who is very educated with computers say that its travelocity legitimate website. Someone please help!